Sales Team

I rarely write reviews but this experience warranted one. My wife and I were shopping for a vehicle at Chrysler Dodge Jeep Ram of Monroe and the experience was frankly embarrassing on their part. Our salesp My wife and I were shopping for a vehicle at Chrysler Dodge Jeep Ram of Monroe and the experience was frankly embarrassing on their part. Our salesperson Randy went MIA. When we called back and asked to work with someone else, we were connected with Vincent — and refused. When we asked to escalate to a manager, the manager wouldn’t get on the phone. When we asked about negotiating on price, neither Randy nor Vincent had the courtesy to call us back and tell us no. We had to chase them down for basic communication. And if they respond claiming we were trying to lowball them — we never got that far. We couldn’t get anyone on the phone long enough to have that conversation. We weren’t asking for anything unreasonable. We were asking for a callback, a manager who would engage, and a salesperson who would show up. This wasn’t a negotiation gone wrong. This was a dealership that failed at the most basic level of customer communication. What I want to specifically call out is how Vincent treated my wife when she called. The tone shifted noticeably the moment he realized he was speaking with her rather than me — dismissive, condescending, and flat out rude. That’s not something I take lightly and it’s not something any customer should have to experience. This dealership had every opportunity to earn our business and at every turn Randy and Vincent chose rudeness and silence over basic professionalism. We went elsewhere and found a dealership that actually wanted to work with us. I’d recommend you do the same before wasting your time here. More

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Had an issue with my vehicle and needed service. They got me in quickly and also was able to find me a loaner car so I could get to work. Outstanding service. They got me in quickly and also was able to find me a loaner car so I could get to work. Outstanding service. More

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The employees were very nice and helpful, the service was fast and they did a very good job! fast and they did a very good job! More

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I received outstanding service from your employer today. He exhibited great professionalism while dealing with my request for service today. He exhibited great professionalism while dealing with my request for service today. More

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Honest and fast service with a professional team. Have been there a few times now. Have been there a few times now. More

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The service was good. .. Good .good good good good good good good good good good .. Good .good good good good good good good good good good More

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They were friendly and kind. Everything was done in a timely manner. They ad a rental car for me when they really didn’t have one. They worked around my schedule to have my truck Everything was done in a timely manner. They ad a rental car for me when they really didn’t have one. They worked around my schedule to have my truck worked on. They are great. More

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Went here on the weekend with my husband looking to buy a currently hard to find truck model after his got totaled. After some back and forth haggling over the phone the next couple of days they came to an a currently hard to find truck model after his got totaled. After some back and forth haggling over the phone the next couple of days they came to an agreement. We put down a deposit via an emailed link their finance department sent us agreeing to pay the rest when we would come and pick it up (which was planned for 2 days after signing and paying digitally) we also received a signed purchase order. Only for them to sell said truck to someone else the next day and claiming they couldn't hold it due to company policy. If you can't hold the vehicle due company policy; don't agree to do so, don't accept a payment and don't agree to a day for us to come pick it up. Didn't know my expectations of the trustworthiness of car sales people could get lower than it already was. More

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Brought my Ram 1500 Tungsten in for a few service items at Rairdon’s Monroe, and Shannon delivered exceptional service. She explained everything clearly, kept me updated, and made the whole process smooth at Rairdon’s Monroe, and Shannon delivered exceptional service. She explained everything clearly, kept me updated, and made the whole process smooth and stress‑free. Truly excellent work. More

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Derek was the focal who helped schedule my appointment. His personal experience and expertise made my visit simple, fast, and fun. We have a Doug’s CDJR where we purchased our Jeep close to our house, but His personal experience and expertise made my visit simple, fast, and fun. We have a Doug’s CDJR where we purchased our Jeep close to our house, but we will make the farther trip to continue working with Derek & Rairdon’s CDJR of Monroe! Best service ever. More

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