Sales Team

We bought a Chrysler Pacifica Touring Plus from this dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisio dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisions I’ve ever made. If you value your family’s safety and your hard-earned money, buy your vehicle elsewhere. On a Saturday evening, we arrived eager to test-drive a van we’d seen online. The price seemed amazing. My wife was seven months pregnant, our toddler was in tow, and I was excited about making a purchase. The van wouldn't just fit our growing family, but also let us take day trips with my dad, who'd just been diagnosed with a terminal illness (ALS). He only had about a year to live. The initial visit to the dealership was pleasant enough. We test drove one of the vans. But we wanted a different trim. I came back the next day, a Sunday, to make it official. Then came the first red flag: while helping with the paperwork, the sales associate mocked an Indian customer’s last name, as if I’d find it funny. The second red flag came shortly after. While in the waiting room, waiting for them to prep the car, I was told they were having trouble starting it because of a battery issue. I should have asked to get my money back right there and then. Less than 3,000 miles later, the van stalled while my whole family was inside. We’d been driving up a steep hill (on a blind curve) in Snohomish when multiple warning lights flashed. The engine suddenly died, the gear shift was frozen, the hazard lights didn’t work, and the parking brake failed. I had to keep my foot on the brake pedal to prevent us from rolling into traffic behind us. We called 911. While waiting for police to come, we stuck our hands out the windows to wave other drivers around us until a passing tow truck driver helped us pull off onto a shoulder. The dealership reluctantly sent a couple of their staff members to pick us up in a rental van. We had the van towed to their service center. A couple of days later, the service center guys claimed the problem was fixed. Of course, it wasn’t. We later learned about national reports of Pacificas stalling in roads and highways and prior recalls for powertrain control issues. Over the next few weeks, the van stalled on us twice more with my young children inside. Sometimes, the problem resolved. At least once, we had the van towed back to the dealership. When I finally got Rairdon’s general manager, Scott, on the phone, he refused to offer anything beyond giving us the “fair market value” of $22,000, leaving us $8,000 underwater. His attempt at reassurance? Telling us that electronics failed on expensive new cars all the time, like the screen on his new Ram truck. The way we were treated was callous and dismissive. They didn’t care that I had a young family and that this was a catastrophic financial hit. Years later, I still regret trusting this dealership with my family’s safety and my money. To the Rairdon team: you turned what should have been a joyful purchase into years of stress, financial loss, and grief. I hope you treat your next customer better than you treated us. More

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Victor was very courtious and helpful. More time to examine truck before test drive would have been good. Otherwise great experience. Very happy with purchase and service. More time to examine truck before test drive would have been good. Otherwise great experience. Very happy with purchase and service. More

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John was very knowledgeable and helpful. His friendly manner and sharing of knowledge made it easy to discuss various options and follow up with additional questions. His friendly manner and sharing of knowledge made it easy to discuss various options and follow up with additional questions. More

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The salesman was very good as were the other personnel. The inventory was great and I enjoyed checking it out. The inventory was great and I enjoyed checking it out. More

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Fast and easy. I recommend the service to anyone. I will be back in three months for sure. I recommend the service to anyone. I will be back in three months for sure. More

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Loved the feel of the dealership- immediately answered my questions, friendly but not pushy, and didn’t try to add extras on to what I wanted. My salesperson, Haney, was great to work with during and after. questions, friendly but not pushy, and didn’t try to add extras on to what I wanted. My salesperson, Haney, was great to work with during and after. More

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The dealership was friendly and helpful. I was able to get an appointment for service right away. They also included a free safety inspection of my vehicle with the service. I was able to get an appointment for service right away. They also included a free safety inspection of my vehicle with the service. More

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The service advisor, Bill, was great! Greeted me with a smile and was helpful in explaining what I needed. Service was quick and never felt pressure to add things I didn't need. 10/10 wou Greeted me with a smile and was helpful in explaining what I needed. Service was quick and never felt pressure to add things I didn't need. 10/10 would recommend More

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Great people friendly and helpful. Always willing to answer questions and make you feel good about your purchase Always willing to answer questions and make you feel good about your purchase More

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They got me in for an appointment in two days, accommodated my drop off and completed work as described. Their competitor still has not returned my call. Rairdon will get my business. Profess accommodated my drop off and completed work as described. Their competitor still has not returned my call. Rairdon will get my business. Professional! More

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