Sales Team

I went to purchase a new Grand Cherokee using my sisters employee discount but the dealership was able to get me a better price. My salesperson, Taylor, was a pleasure to work with. If there was a questio employee discount but the dealership was able to get me a better price. My salesperson, Taylor, was a pleasure to work with. If there was a question that I had that she didn't know the answer to, she did not try to invent an answer, she said that she would go and find out and she did. When I asked about the price I saw on another dealer's website she went to the GM and he matched it. She went through all of the financing options with me and explained my options. I had looked on KBB.com the trade in value of my old car and was pleased with what I was offered. I will go back to Rairdon in Monroe for another new car purchase. More

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Excellent service, got me in and out within an hour fixed the problem and had me on my way.. the problem and had me on my way.. More

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Great service! Ashley was well informed and helpful. Service went well and work was completed in a reasonable timeframe. Ashley was well informed and helpful. Service went well and work was completed in a reasonable timeframe. More

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This was a great experience. Personnel were very friendly. Willing to help. The truck I printed online had the door entry assist rails. They had the ones in stock and installed t Personnel were very friendly. Willing to help. The truck I printed online had the door entry assist rails. They had the ones in stock and installed them. After Install I came back to pick up the truck and more folks were there to make sure all my questions were answered. Bob was a great help. He explained a lot of features and said there are so many that if you have questions please come by we will make sure you get your questions answered. He said I might not be able to answer every question but someone here will or we will find out and learn ourselves. Made me feel welcome, was great to hear the communication the insurance that my questions regardless how mundane, they are there to help. I will make sure my friends know this is a great place to purchase a vehicle. Thank you More

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Poor customer service. No follow through. Lied to numerous times. This dealership is absolute trash from top to bottom. Called to speak to store manager. His voicemail No follow through. Lied to numerous times. This dealership is absolute trash from top to bottom. Called to speak to store manager. His voicemail is full. They clearly don’t check it or call back. Called to talk to any manager on duty. Voicemail was full as well. Called back a third time and just got hung up on. Total garbage. Doesn’t care about their customers More

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The sales team at Rairden's was a great help and found exactly what I was looking for, and provided the deal I needed. exactly what I was looking for, and provided the deal I needed. More

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Good service nice and quick good detail information with explanation the service writer was really helpful explanation the service writer was really helpful More

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It has been an amazing experience so far working with this dealership. Love my Jeep!! this dealership. Love my Jeep!! More

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Had an appointment for an 11AM oil change, I have now been here for 2½ hours and the car just went back. Slow service, 0 communication. This is an issue everything i come here. Thankfully, this is my las been here for 2½ hours and the car just went back. Slow service, 0 communication. This is an issue everything i come here. Thankfully, this is my last free oil change, then ill never have to see this miserable excuse for a dealership again. More

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We bought a Chrysler Pacifica Touring Plus from this dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisio dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisions I’ve ever made. If you value your family’s safety and your hard-earned money, buy your vehicle elsewhere. On a Saturday evening, we arrived eager to test-drive a van we’d seen online. The price seemed amazing. My wife was seven months pregnant, our toddler was in tow, and I was excited about making a purchase. The van wouldn't just fit our growing family, but also let us take day trips with my dad, who'd just been diagnosed with a terminal illness (ALS). He only had about a year to live. The initial visit to the dealership was pleasant enough. We test drove one of the vans. But we wanted a different trim. I came back the next day, a Sunday, to make it official. Then came the first red flag: while helping with the paperwork, the sales associate mocked an Indian customer’s last name, as if I’d find it funny. The second red flag came shortly after. While in the waiting room, waiting for them to prep the car, I was told they were having trouble starting it because of a battery issue. I should have asked to get my money back right there and then. Less than 3,000 miles later, the van stalled while my whole family was inside. We’d been driving up a steep hill (on a blind curve) in Snohomish when multiple warning lights flashed. The engine suddenly died, the gear shift was frozen, the hazard lights didn’t work, and the parking brake failed. I had to keep my foot on the brake pedal to prevent us from rolling into traffic behind us. We called 911. While waiting for police to come, we stuck our hands out the windows to wave other drivers around us until a passing tow truck driver helped us pull off onto a shoulder. The dealership reluctantly sent a couple of their staff members to pick us up in a rental van. We had the van towed to their service center. A couple of days later, the service center guys claimed the problem was fixed. Of course, it wasn’t. We later learned about national reports of Pacificas stalling in roads and highways and prior recalls for powertrain control issues. Over the next few weeks, the van stalled on us twice more with my young children inside. Sometimes, the problem resolved. At least once, we had the van towed back to the dealership. When I finally got Rairdon’s general manager, Scott, on the phone, he refused to offer anything beyond giving us the “fair market value” of $22,000, leaving us $8,000 underwater. His attempt at reassurance? Telling us that electronics failed on expensive new cars all the time, like the screen on his new Ram truck. The way we were treated was callous and dismissive. They didn’t care that I had a young family and that this was a catastrophic financial hit. Years later, I still regret trusting this dealership with my family’s safety and my money. To the Rairdon team: you turned what should have been a joyful purchase into years of stress, financial loss, and grief. I hope you treat your next customer better than you treated us. More

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