Sam Gonzales | Page 6

Smooth process and great service I just leased a new XC60 from Volvo Lisle. Negotiating the purchase was very smooth. We just had a few emails back and forth. Jennifer in the finan I just leased a new XC60 from Volvo Lisle. Negotiating the purchase was very smooth. We just had a few emails back and forth. Jennifer in the finance dept was nice enough to let me close on the lease and provide income verification the next business day, saving me an additional trip out to Lisle. Lolita generously and patiently spent over an hour showing me how to use and set up all of the features on the car. More

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Fantastic experience! Sam responded right away to emails regarding a Jeep Grand Cherokee. He was AWESOME and helpful and quick to respond to all of the questions I ha Sam responded right away to emails regarding a Jeep Grand Cherokee. He was AWESOME and helpful and quick to respond to all of the questions I had, even the trivial ones. Once there, Sam handed me to John, because Sam only did Internet. John was PHENOMENAL! He let myself, my wife, & my son look at both Grand Cherokee’s that they had. He didn’t hover, he didn’t push...in fact he patiently let us crawl over, under, & through both of them for 3 hours. He would leave us for a brief time (which was fine with us) then touch base, asked us if we needed anything. Was helpful in answering any questions we had. Once we decided on which one we wanted, Jennifer was PHENOMENAL in answering questions regarding financing, and service contracts. She was very pleasant, and walked us through all of the paperwork without a hitch. We left with our “new” 2011 Grand Cherokee feeling very satisfied we made the right decision and purchase. The only reason we gave Sam four stars was this: he was AWESOME over both the Internet and phone. Courteous, polite, and very helpful. But once he handed us off to John at the dealership, it seemed like we weren’t there anymore. I crossed paths with him at least three times once we decided to purchase the Grand Cherokee, and the most I got was barely a nod...I thought that was odd... Overall, TEN STARS for Volvo of Lisle!!! More

by BFURST3 Verified Customer Verified Customer

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Easy and good experience We had a great experience. Everyone is very nice, the cars are reasonable and full of amenities plus the new building is clean and all digital. We had a great experience. Everyone is very nice, the cars are reasonable and full of amenities plus the new building is clean and all digital. More

by KG Batavia Verified Customer Verified Customer

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