Sam McCloud

I bought a 2024 Chevy Trax brand new off the showroom floor with 74 miles on it on June 18th 2024. It was my first new car ever. I’ve keep the maintenance and oil changes current and up to date. I’m now floor with 74 miles on it on June 18th 2024. It was my first new car ever. I’ve keep the maintenance and oil changes current and up to date. I’m now one and a half years into owning it and the check engine light came on and the app said there’s engine or transmission trouble so I schedule an appointment at the dealership I purchased the car from. When I arrived I was told by the service desk woman Samantha McCloud that there was trouble with a solenoid. After waiting for the official word on what was wrong she informed me that my car had less than a quart of oil in it and that my service record showed that there was a gap when it looked like I didn’t get an oil change between the first one with them and the one I just had done by them in October. I informed her that I took the car to a Valvoline instant oil change place for the second one and that the car was current, infact I just took it to them at the dealership less than 3 months prior in October to have my 3rd and most recent oil change. So the fact that the car had no oil in it was suspicious but I was made to feel like the problem was my fault for not taking it there to have them do it. Ultimately they gave me another oil change and tire rotation on tires I just bought a month ago and was charged almost 300 dollars for nothing. Why did I have to pay all of that when the car is under warranty and I just had an oil change done at that place less than 3 months ago? I was told by Samantha that an oil consumption test needed to be done and that I would need to return to them after I drove another 2000 miles to see if the oil drain is “normal”. I don’t see how a brand new car should be draining all of its oil after less than 3 months and that being considered “normal”. This is not the first issue I had with this dealership either. The very first oil change they did on the car they also did a tire rotation and forgot to reset the tires so all the pressure readings on the infotainment center were off. Their work is awful and seems rushed. They seem as if they are out to make you feel like any problem is your fault despite the car being under warranty. I will not be taking it back there I will find a dealership closer to me. They are dishonest and untrustworthy. More

by DARTHPAUL81 Verified Customer Verified Customer

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Sam checks me in quickly and follows up with what was done. She is always thorough and professional done. She is always thorough and professional More

by doug.anderson Verified Customer Verified Customer

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Service was great as always. Samantha was my service writer and did a very good job helping me out. Very easy to work with. Problem was repaired very fast and everything works v Samantha was my service writer and did a very good job helping me out. Very easy to work with. Problem was repaired very fast and everything works very well. More

by HNTRSV Verified Customer Verified Customer

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Great place for automobule repair, maintenance, and buy a new car. One Two Three For new car. One Two Three For More

by dgog Verified Customer Verified Customer

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Same as all the rest. Could do with a little Modernizing..Kind of Old Fashion. Could do with a little Modernizing..Kind of Old Fashion. More

by wlimberger Verified Customer Verified Customer

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Super easy getting in and out of dealership-people were very nice and helpful with quick, professional service-just great! very nice and helpful with quick, professional service-just great! More

by Happy customer Verified Customer Verified Customer

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The service department is upfront about what needs work. And give updates through out the process And give updates through out the process More

by Spkr4daded.jt Verified Customer Verified Customer

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It did not seem like the advisor knew what I was talking about or my service. about or my service. More

by Ryan B Verified Customer Verified Customer

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The service center was good. I had no issues and my service was done complete in a timely manner. I had no issues and my service was done complete in a timely manner. More

by Keime228 Verified Customer Verified Customer

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Mechanics good service person needs to give quotes in writing. Sam did a poor job in a breakdown on parts cost and approximate total cost. writing. Sam did a poor job in a breakdown on parts cost and approximate total cost. More

by vgnoerenberg Verified Customer Verified Customer

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