Samantha Ferency
Samantha Ferency at Edd Rogers Valley Ford
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Samantha Ferency

Service Writer

Edd Rogers Valley Ford

111 Auto Lane
Sparta, TN 38583

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5.0
27 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

3 yrs, 10 mos

Languages Spoken

English English

5.0

27 Reviews

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27 Reviews of Samantha Ferency

May 04, 2025

Dealership Rating
Employee Rating

Great job good people they are a team they work as one and take great care of my car … More

by miller.farron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Edd Rogers Valley Ford responded

Thank you for taking time to leave a review :)

April 19, 2025

Dealership Rating
Employee Rating

It took a very long time to get my truck into service and postponed me once. Not much communication with the process with the service. Never change my transmission filter when I asked them to do so even thou More

by KABENNET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Apr 21, 2025

Edd Rogers Valley Ford responded

Mr. Bennet, we sincerely apologize for the inconvenience. Also, for the lack of communication. If there is anything we can do to right this for you please reach out to me. We strive to make all of our guest happy.

March 10, 2025

Dealership Rating
Employee Rating

Rhonda is always exceptional. She is kind, professional and always meets our service expectations with ease. We will continue to use her for all our service needs. More

by ASTEWART0644
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Mar 10, 2025

Edd Rogers Valley Ford responded

Ashley, Thank you for taking the time out of your day to leave such a kind review. We look forward to continuing to serve you!

March 05, 2025

Dealership Rating
Employee Rating

Great service! Quick in and out for my oil change. Super friendly and helpful! Will use for more services! More

by Mom2threetn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Mar 05, 2025

Edd Rogers Valley Ford responded

Thank you for a kind review, without you there is no us!

March 04, 2025

Dealership Rating
Employee Rating

quick service and very professional staff , I made a comment that i would like to have all data on a fix that was a warranty item, they documented and showed me pictures of the problem before it was fi More

by terdog10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Mar 04, 2025

Edd Rogers Valley Ford responded

Thank you so much for taking time out of your day to leave a kind review!

February 25, 2025

Dealership Rating
Employee Rating

Appreciate the service and the courtesy car. Trust the repairs. Skip the 15 word minimum. More

by laurawilliamslaw
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2025

Edd Rogers Valley Ford responded

Laura, thank you for your kind review !

February 18, 2025

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I had an issue with my battery and Sam got me right in and took care of the problem. More

by KABENNET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Edd Rogers Valley Ford responded

Thank you so much for sharing your experience with us, we look forward to all future services with you :)

February 12, 2025

Dealership Rating
Employee Rating

The staff was very helpful and easy to work with. They addressed the problem and told me to come back if it did not get better. More

by lhaustin21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Feb 12, 2025

Edd Rogers Valley Ford responded

Thank you for your kind review, we look forward to future services :)

February 09, 2025

Dealership Rating
Employee Rating

Great service and fast time no waiting. Continue going back to have service done. Thanks More

by Cole2sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda Goebel

Feb 10, 2025

Edd Rogers Valley Ford responded

Thank you for leaving a kind review, we look forward to always servicing your vehicles!

February 07, 2025

Dealership Rating
Employee Rating

Best experience I’ve ever had at a dealership they replaced a wheel bearing in put four new tires on my vehicle now it runs just like it did when it was new and they gave me a loaner for five days. It More

by joehunter5140
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 07, 2025

Edd Rogers Valley Ford responded

Hi Joe, thank you so much for this awesome review! We look forward to many years with you and your family !

1

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