Sandra Diaz

Sandra was great in helping find a used SUV that fitted our needs. After we finished in financing she gave us the key, as in one key, and said sorry there is only one key. Cost us $681 at BMW to purchase our needs. After we finished in financing she gave us the key, as in one key, and said sorry there is only one key. Cost us $681 at BMW to purchase a second key. Had we known up front the vehicle only had one key we could have made a more informed decision on whether to proceed with the purchase. Prior to signing we test drove the vehicle one more time to check out everything. We noticed two issues - driver seatbelt was twisted and tires were not being recognized. We let Sandra know and she has someone go take a look. Shortly after she returned and said everything was fixed. We should have confirmed prior to signing as we found the seatbelt was not fixed. Sandra offered to have us bring the car back but after the frustrating experience with finance we took the car to BMW for service. Financing was when our experience really soured. We had to wait just over two hours someone from finance to get us. Michael Uhl was the finance person that helped us. We stated several times that we did not want any up sells or warranties. He still snuck in a $1,200 vehicle theft warranty. After a difficult time with Michael in trying to get the warranty cancelled and saying to us "but you signed and if I re-did the contract the total price would stay the same" we had to reach out to the General Manager who promptly looped in the Director of finance and cancelled the warranty. More

by lucaswm Verified Customer Verified Customer

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Best dealer experience I ever had. Employees are incredible and they go above and beyond for you! Employees are incredible and they go above and beyond for you! More

by Grettelg1705 Verified Customer Verified Customer

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They Is not good between the associates. We were ask to come in and sales person was not there. Sales person wanted to help complete the survey. When she was not there when we arrived. We s We were ask to come in and sales person was not there. Sales person wanted to help complete the survey. When she was not there when we arrived. We sat waiting for a long time. To finally found out she had left early and paperwork was not ready. Promised 100.00 gift card we never received that either. Last time we went in sales person looked at us and never said HI or anything. Sale was over so she no need to be nice anymore I guess. I was beyond aggravated with this dealership. More

by SCOTTW778 Verified Customer Verified Customer

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I truly enjoyed my experience from buying this vehicle to present, I am just disappointed in the lack of communication between the financial office (where we signed everything after deciding on our purchase) present, I am just disappointed in the lack of communication between the financial office (where we signed everything after deciding on our purchase) and the service department. There is definitely a lack there. The reason I bought my car was because our salesperson, Sandra was amazing. Not pushy, she gave us space and time to think about things, and also worked very hard to get us the best trade in deal. I “thought” I got the same service when we had to sign our papers but it turned out I was just pushed into buying a supposed “5 year, bumper to bumper, everything included” warranty. Sounds too good to be true I guess, but I believe what the man told me and that is why I decided to pay a good bit extra because it was a great deal. However, no one in service seems to have ever heard of such a deal, and the small bit of information I get is that for some scratches I have on my car, I need to take it elsewhere to get it handled. But then, I go elsewhere, and they tell me I need to go back to the dealership. So here I am, paying a lot extra for this too good to be true warranty, and I keep on getting passed over. I love my vehicle but I feel like I was sold a pipe dream when I signed those papers. I just wish I could remember the name of the man who did this but I believe it was Michael. More

by RUSCILLO94 Verified Customer Verified Customer

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Agracesida ,complacida,satisfecha contenta con todo el ekipo,graciasss,los exhorto k continúen aso bendiciones ekipo,graciasss,los exhorto k continúen aso bendiciones More

by montano1967.dm Verified Customer Verified Customer

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Agracesida ,complacida,satisfecha contenta con todo el ekipo,graciasss,los exhorto k continúen aso bendiciones ekipo,graciasss,los exhorto k continúen aso bendiciones More

by montano1967.dm Verified Customer Verified Customer

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Agracesida ,complacida,satisfecha contenta con todo el ekipo,graciasss,los exhorto k continúen aso bendiciones ekipo,graciasss,los exhorto k continúen aso bendiciones More

by montano1967.dm Verified Customer Verified Customer

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Agracesida ,complacida,satisfecha contenta con todo el ekipo,graciasss,los exhorto k continúen aso bendiciones ekipo,graciasss,los exhorto k continúen aso bendiciones More

by montano1967.dm Verified Customer Verified Customer

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Agracesida ,complacida,satisfecha contenta con todo el ekipo,graciasss,los exhorto k continúen aso bendiciones ekipo,graciasss,los exhorto k continúen aso bendiciones More

by montano1967.dm Verified Customer Verified Customer

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We had an amazing experience from the moment we walked in, dealing with Sandra, then Aden, and Michael, to the moment we pulled off the lot in our brand new palisade! in, dealing with Sandra, then Aden, and Michael, to the moment we pulled off the lot in our brand new palisade! More

by Andrea Verified Customer Verified Customer

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