Santo Voiculescu
Santo Voiculescu at Napleton Buick GMC

Santo Voiculescu

Service Manager

Napleton Buick GMC

6305 Northwest Hwy
Crystal Lake, IL 60014

4.8
32 Reviews
4.8

32 Reviews

Write a Review

32 Reviews of Santo Voiculescu

March 12, 2026

Dealership Rating
Employee Rating

Great service department. With a good coffee while you wait. Usually have coupons to lower the cost. More

by Jjdeluxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy

Mar 12, 2026

Napleton Buick GMC responded

Thank you for your confidence in Napleton Buick GMC Crystal Lake! We appreciate your business.

March 05, 2026

Dealership Rating
Employee Rating

Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service. More

by penkava1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy

Mar 05, 2026

Napleton Buick GMC responded

We are so happy Steve and Santo were such a help to you! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience. We wish you many safe miles ahead!

February 10, 2026

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Employee Rating

I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff More

by michael.reichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2026

Napleton Buick GMC responded

Michael, thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your review! We truly appreciate your kind words and hope to welcome you back again down the road. Safe travels!

February 10, 2026

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The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you d More

by gerrytassell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy

Feb 10, 2026

Napleton Buick GMC responded

Thank you so much for your kind words, Gerry! We're excited to hear that our Service Team provides such a seamless experience at Napleton Buick GMC Crystal Lake. We truly value your support and look forward to seeing you again!

February 07, 2026

Dealership Rating
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My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience. More

by jerryjay49
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Napleton Buick GMC responded

Thank you for your review, Jerry! We're pleased to hear your appointment was on time and your service was performed promptly. We appreciate your business and hope to see you again at Napleton Buick GMC Crystal Lake!

January 15, 2026

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Thank you Steve for great service. I was given a replacement car while mine was being serviced. I didn't even have to ask for it. More

by Aniek3745
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy

Jan 16, 2026

Napleton Buick GMC responded

We’re glad you enjoyed working with Steve at Napleton Buick GMC Crystal Lake! Thanks so much for sharing your feedback, we hope to see you again down the road.

December 29, 2025

Dealership Rating
Employee Rating

This dealership is the best. I highly recommend this service. Everyone is very friendly and very helpful. More

by Vpaxson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy , Jen Collins

Dec 30, 2025

Napleton Buick GMC responded

Thank you for the wonderful review! We truly appreciate your business and your kind words, we hope to see you again at Napleton Buick GMC Crystal Lake!

December 09, 2025

Dealership Rating
Employee Rating

Very friendly service staff, Steve was great. Always a good experience and on time service. More

by wallyemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy

Dec 09, 2025

Napleton Buick GMC responded

Thank you for taking the time to review Napleton Buick GMC Crystal Lake!

November 15, 2025

Dealership Rating
Employee Rating

I brought my GMC Sierra 2500 in for service . Everyone i dealt with in the service department was amazing. Steve kept me notified of the progress. Overall, a wonderful experience. I definitely w More

by kopfem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy

Nov 17, 2025

Napleton Buick GMC responded

Thank you for sharing your feedback about Steve and the team! It's awesome to know you were so well taken care of. See you again at Napleton Buick GMC Crystal Lake!

October 30, 2025

Dealership Rating
Employee Rating

The service team at Napleton GMC are really helpful and provide professional service, support, and knowledge. More

by Rts112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Hardy , Nick Durband, Eric Irigoyen, Erick Orellana

Oct 30, 2025

Napleton Buick GMC responded

We are thrilled that our helpful and knowledgeable team made a great first impression. Thank you for choosing Napleton Buick GMC Crystal Lake. See you next time!

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