Scott Bonsall

Good and clear communication during the entire process. Purchased a set of tires and received a fair deal. Purchased a set of tires and received a fair deal. More

by BUTLER_2059 Verified Customer Verified Customer

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Extremely Disappointing Experience - Unresolved Issues & Dishonest Sales Tactics I brought my Jeep in for a radio issue, which I had already confirmed with Uconnect was just a simple software update. Aft Dishonest Sales Tactics I brought my Jeep in for a radio issue, which I had already confirmed with Uconnect was just a simple software update. After weeks of back-and-forth with Uconnect, I was finally told that the system was showing me as the owner, and once rectified, the update would be available for download. Unfortunately, by the time the system was updated, there was no update available to download, and I was advised to take it to the dealer for the update. When I arrived at the dealership, I explained my situation. The service advisor initially agreed it was likely an update issue that had been interrupted by a dead battery, but after the tech never even looked at my Jeep, I was told my radio was “bricked” and that it couldn’t be repaired. Instead, I was aggressively upsold on a $2,000 replacement radio. This is despite the fact that Uconnect had confirmed that it was just an update issue they see all the time. My main goal when visiting the dealership was to have my rearview camera fixed, which is especially important due to my military disability. I have limited range of motion due to injuries sustained overseas, making it hard to check my surroundings the same way most people can. The back-up camera is essential to my safety, and I made it clear that this was my priority. Yet, the advisor was more focused on upselling a new radio, completely ignoring my actual needs. At that point, I didn’t even feel safe paying them to do the update anyways. They seemed so set on selling me a new radio that I honestly didn’t trust their word anymore, and I was more certain than ever that they were just trying to push a costly replacement when it wouldn’t even fix the issue. I felt completely disregarded and didn’t want to risk paying for something that wouldn’t solve the problem. I decided to also get an oil change and tire rotation while I was there, as I had scheduled it over the phone. However, the advisor made a point to tell me it would be extra to rotate my larger tires, which I didn’t mind, but I made sure they rotated all the tires, including the spare. This wasn’t done last time, and I had specifically asked them to make sure it was rotated this time. They assured me it would be noted. When I got home, I noticed the spare tire had once again been missed. The price for my oil change also ended up being more than I was originally quoted, and it took the manager and advisor 10-15 minutes to sort out the issue, which was incredibly frustrating. At this point, I just wanted to get home and figure out what was going on with my radio. When I finally got home and called Uconnect again, they clarified that the message flashing on the screen didn’t mean the radio was bricked, contrary to what I was told at the dealership. I was then contacted by the dealership’s customer service rep, who tried to manipulate me into leaving them a positive survey score. He wanted me to leave all of my complaints in the comments section rather than addressing them directly. I found this to be highly unethical. He also told me that he’d update my account about the tire issue and get back to me regarding my radio, but I never heard back from him. In fact, when I left, I went directly to the dealership to leave a message for the GM and ask for his contact information. I still have not heard back from anyone. For a place that sells luxury vehicles, their customer service is nonexistent, and I was left feeling like my concerns were completely ignored. In conclusion, this was an incredibly frustrating experience, with issues not being resolved and attempts to upsell me on an expensive radio replacement that wasn’t even necessary. I’m extremely disappointed and would never recommend this dealership to anyone based on the lack of professionalism, dishonest sales tactics, and complete disregard for customer concerns. More

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They were very helpful with the service of my Jeep Compass. Answered questions that i was concerned about. Compass. Answered questions that i was concerned about. More

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Excellent service! I ordered a MOPAR bed liner and it arrived the next day. I scheduled installation and it was professionally installed in a timely manner. I am ver I ordered a MOPAR bed liner and it arrived the next day. I scheduled installation and it was professionally installed in a timely manner. I am very pleased with the service and will continue patronizing this dealer. More

by wcatwell Verified Customer Verified Customer

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They are conveniently located near a major highway. Which makes them easy to get access. Which makes them easy to get access. More

by KIRBY5058 Verified Customer Verified Customer

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Excellent service department at Victory! Actually, I think every department at this dealership excels as well. Actually, I think every department at this dealership excels as well. More

by RAWDINGBILL Verified Customer Verified Customer

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It was an easy process. Everyone was very helpful. I would recommend Victory Doge to anyone. Everyone was very helpful. I would recommend Victory Doge to anyone. More

by cabinetsplus1317 Verified Customer Verified Customer

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Scott was very courteous and in tune with my service needs. The team resolved the issue promptly and had me on the road quickly. needs. The team resolved the issue promptly and had me on the road quickly. More

by Mark Moore Verified Customer Verified Customer

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Took care of my vehicle quickly and provided a loaner car. Kept me informed about the situation. Explained the problem and solved the issue. I was very pleased with the service employee Jason and service car. Kept me informed about the situation. Explained the problem and solved the issue. I was very pleased with the service employee Jason and service manager Scott. Thank you! More

by KMOWENS007 Verified Customer Verified Customer

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Best dealership Ever! ! Great sales team and service team. You go in and feel like family!! ! Great sales team and service team. You go in and feel like family!! More

by rockyriverpaint Verified Customer Verified Customer

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