Scott Greene

There were no issues with purchasing a vehicle. Dean was our salesperson and he was helpful. After our purchase, only two days later, the engine light came on! This dealership had my vehicle for 3 Dean was our salesperson and he was helpful. After our purchase, only two days later, the engine light came on! This dealership had my vehicle for 3 weeks and did not call me once. Every time I called them (every two days), I got the runaround and a bunch of excuses. I even called the general manager and still, no return phone call. After the third, week I finally went to the dealership, and they told me my car was ready. Ready? And you don't contact me! No calls, no communication, only a bunch of excuses from the general manager and folks in the service shop. Customer service is very important to me. I choose dealerships based on customer service. This was my second time purchasing a vehicle from this place. No issues the first time, but that was some time ago. I will never purchase another vehicle from here again. When I went in to find out what was going on, Tom was very apologetic and I appreciated him assisting me. More

Report | Print

The salesman was very nice and pleasant but after the sale we found that they lied to us repeatedly. When called out on it the pompas xxx manager Scott said this is how we have always done and I don't un sale we found that they lied to us repeatedly. When called out on it the pompas xxx manager Scott said this is how we have always done and I don't understand why you don't just sign the new papers and get over it. He kept telling my girlfriend that her reasons for being upset at them lying to us weren't justified in his mind and to think of something better and call him. My girlfriend has cerebral palsy and struggles when talking and this is how he treated her. Don't buy from suburban, when we called jeep they even said they were not allowed to do what they did so now we are contacting BBB. More

Report | Print

Thank you so much for the experience I had I am a very happy and satisfied customer thanks ☺️ again happy and satisfied customer thanks ☺️ again More

Report | Print

This is the second vehicle I’ve purchased from Suburban CDJR of Ann Arbor. When I changed jobs and my commute went from 2 miles to 25 miles, I needed a vehicle with lower miles. Scott got me into the per CDJR of Ann Arbor. When I changed jobs and my commute went from 2 miles to 25 miles, I needed a vehicle with lower miles. Scott got me into the perfect vehicle that was within my budget. I’m a customer for life! More

Report | Print

Every one was courteous, and my work was done in a timely manner and every thing was done right the first time ! manner and every thing was done right the first time ! More

Report | Print

Met with Scott about a vehicle purchase, he was very helpful in finding me the perfect sales person to complete my purchase, I will definitely be recommending CDJRF of Ann Arbor to all my friends! helpful in finding me the perfect sales person to complete my purchase, I will definitely be recommending CDJRF of Ann Arbor to all my friends! More

Report | Print

The Dealership was very clean and nice as i walked in and the staff was Absolutely Amazing!! the staff was Absolutely Amazing!! More

Report | Print

Have been unable to resolve non functioning of the TTPMS system purchased for towing of my fifthwheel rv. Service department has not been able to get help to pair truck to rv. Software issue not of great im system purchased for towing of my fifthwheel rv. Service department has not been able to get help to pair truck to rv. Software issue not of great importance to Mopar. We purchased for safety of potential tire problems. Mopar has not helped us or the service department. Will return to GMAC for next truck More

Report | Print

Just bought a new jeep compass and Scott was great! He was very helpful and really appreciated his communication during the process. he made everything super easy MO He was very helpful and really appreciated his communication during the process. he made everything super easy MO More

Report | Print

Chris the service manager took my concerns to the Store Manager and they completely took care of my concerns...I will be back for all of my maintenance issues. Thanks Robert Manager and they completely took care of my concerns...I will be back for all of my maintenance issues. Thanks Robert More

Report | Print