Fernando the service manager if issues he is there to
help also his crew they know how to help that's why I bring my suburban to have it service they write everything when they check it fernando thanks f
help also his crew they know how to help that's why I bring my suburban to have it service they write everything when they check it fernando thanks for the great service
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by oalonso43
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! We're thrilled to hear that you have had a great experience with Fernando and his team at Quality Chevrolet Escondido. It’s our goal to provide exceptional service, and we appreciate your trust in us for your Suburban’s maintenance. We look forward to seeing you again for your next service!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
All the people were very professional, friendly and
helpful. I would say it’s one of the best experiences I’ve had at a dealership.
helpful. I would say it’s one of the best experiences I’ve had at a dealership.
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by asidnbase
Verified Customer
Verified Customer
Nov 11, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience at Quality Chevrolet Escondido. Our team strives to provide professional, friendly, and helpful service, and it's great to know we met your expectations. We look forward to welcoming you back on your next visit!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Junior Bernal and his team are great to work with from
Jeff Eddy all of them made the process quick and easy
Jeff Eddy all of them made the process quick and easy
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by a85gonzalez
Verified Customer
Verified Customer
Nov 04, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! It's great to hear that Junior and Jeff, along with our team at Quality Chevrolet Escondido, made your car buying experience quick and easy. I appreciate your feedback, and we look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
My 2016 Volt was towed to this dealership on May 31,
2025, after being diagnosed with a failure in one of the vehicle’s high-voltage batteries. The necessary repair or resolution, which required coordin
2025, after being diagnosed with a failure in one of the vehicle’s high-voltage batteries. The necessary repair or resolution, which required coordination with GM’s took approximately four months to complete. The primary issue throughout this period was a profound and systemic failure in customer communication and follow-up. The process completely stalled after the initial diagnosis; had I not persistently initiated contact, my vehicle would still be awaiting attention. This failure of service was unfortunately led by the Service Manager Scott Holt, whose demeanor was both unhelpful and unprofessional, demonstrating disinterest in resolving my issue. Calls to GM Customer Service were equally unsatisfactory, as I was given incorrect information regarding the vehicle’s warranty status and I was told there was noting GM could do for me? There was zero assistance from the dealership when they knew GM Customer Service gave me incorrect information? The sole positive element in this entire ordeal was the exceptional effort of Bill Smigiel in the service department, who provided a necessary and appreciated level of communication. Based on this dismal, four-month-long failure—minimal dealership, follow-up, and no external coordination—I cannot, in good conscience, recommend this service department or the dealership for vehicle purchases.
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by mattnvta
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bill Smigiel Service Department
Nov 03, 2025 -
Quality Chevrolet responded
Thank you for sharing your experience. I understand how challenging extended repairs and communication gaps can be, and I appreciate your recognition of the efforts of Bill Smigiel. At Quality Chevrolet, we strive to ensure every vehicle repair is coordinated efficiently and that customers are kept informed throughout the process.
Please feel free to contact me directly if you’d like to share more details or continue the conversation. Ensuring your satisfaction is our priority.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
The attendant at the repair shop was very helpful
addressed all my concerns and they got me out and a good amount of time.
addressed all my concerns and they got me out and a good amount of time.
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by clomacka
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2025 -
Quality Chevrolet responded
Thank you for your feedback! I am happy to hear that our repair shop attendant was able to address your concerns and provide you with a timely service. At Quality Chevrolet Escondido, we strive to ensure our customers have a positive experience. We look forward to seeing you again.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Easy to deal with always friendly plenty of stock great
service dept competition prices will match or beat
service dept competition prices will match or beat
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by EDWARDMILLER1914
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2025 -
Quality Chevrolet responded
Thank you, Edward! I appreciate your feedback about Quality Chevrolet Escondido. I am glad to hear that you found our team friendly and our service department to your satisfaction. Our commitment to competitive pricing and a wide selection is always our goal. We look forward to serving you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Service was completed quickly.
Appreciate the effort. Thanks to Marie and the technician. Well done.
Appreciate the effort. Thanks to Marie and the technician. Well done.
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by rod.steger
Verified Customer
Verified Customer
Oct 31, 2025 -
Quality Chevrolet responded
Thank you, Rod! I truly appreciate your feedback about the quick service at Quality Chevrolet Escondido. I am glad to hear that Marie and our technician made a positive impact on your experience. We look forward to seeing you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I feel as though Quality Chevrolet doesn’t care about the
customer as much as some of the other Chevrolet Dealerships we’ve bought from in the past.
customer as much as some of the other Chevrolet Dealerships we’ve bought from in the past.
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by wilckenfamily7
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2025 -
Quality Chevrolet responded
Thank you for sharing your experience with us. I appreciate your feedback and understand your feelings. At Quality Chevrolet Escondido, we strive to prioritize our customers and provide the best service possible. If you have any specific concerns or would like to discuss your experience further, please feel free to reach out to me directly. I value your input, and we hope to have the opportunity to improve your experience in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Oil changed and I was in and out.
Perfect for my busy schedule Maria was great!!!
Perfect for my busy schedule Maria was great!!!
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by MECCANGREEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Maria in service was great
Oct 23, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! I'm thrilled to hear that your oil change was quick and convenient for your busy schedule. Maria will be pleased to know she made a positive impact during your visit. We appreciate your feedback and look forward to seeing you again at Quality Chevrolet Escondido!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I’m always get great customer service when leaving my
vehicle with the quality Chevrolet service department team!
vehicle with the quality Chevrolet service department team!
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by jocelyncastro2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joshua Snodgrass
Oct 20, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review, Jocelyn! I truly appreciate your kind words about the customer service you receive from our team at Quality Chevrolet Escondido. It’s our goal to provide excellent service, and I'm glad to know we're meeting your expectations. We look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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