Scott McGrew

Wow. Literally 10 phone calls and numerous messages to humans and voicemail just to get someone on the phone to talk to me about the buyout price for my H Literally 10 phone calls and numerous messages to humans and voicemail just to get someone on the phone to talk to me about the buyout price for my Hyundai lease. When I finally got Scott on the phone, I was given the price that matched what Hyundai Motor Finance (HMF) gave me via phone and web and he said there would be taxes too. He was able to give the rate on the phone but not the exact amount for some reason. I was psyched because in Colorado the dealers have managed to turn lease buyouts into a scam in their favor so they can charge a dealer fee (most states it's handled directly with HMF for ZERO FEES). Scott made zero mention of a dealer fee so I said I'd be there in 30 minutes. When I arrived, Scott came out after 10 minutes or so and told me he had called me and texted me (of course, to the wrong number) after we hung up to give me more info about not being able to provide a new temporary registration tag and that, well, that dealer "thieves" fee was to be charged anyway. I expressed my disappointment but in the interest of time I said fine, let's do it and you can steal my money even though you lied about it on the phone. I expressed how pathetic the experience had been with the dealer. Scott disappeared to the back room. Some minutes later a lackey who didn't identify himself came out, presumably to assist with the buyout. Being super disappointed in the experience I asked if the GM was around. The lackey said yeah, that's him over there. The guy in the loud suit? Yeah. And that's where things got really crazy. Pretty sure his name is Tyler. I began giving the feedback, same as above. He started making excuses about issues they're having with a mismanaged construction project. I expressed clearly that his excuses were a waste of my time and his. He said I was rude. I said it was rude for his employees to cost me so much phone time and then for them to lie to me on the phone when I could finally talk to one. He insisted that Scott didn't lie to me about the buyout amount but refused to bring Scott over to give his side of the story. Tyler kept insisting that it was "illegal" for them to do a lease buyout without charging the dealer fee. Well, HMF insists that this isn't true, they state very clearly that some dealers in Colorado do, and others don't. Like a lot of car dealership people, he kept trying to redirect to this or that and I wasn't having any of it. I pushed back on every piece of b s he tried to push at me. He kept saying i was rude for not swallowing his nonsense, at one point even telling me I'm the rudest customer he's ever dealt with. This I find hard to believe, the way that this business is run. However, if it is true then I take a lot of pride in that. He doesn't like his nonsense being questioned or refused. He's absolutely the rudest GM I've ever dealt with, and that's certainly saying something. After not being able to produce or even identify with title any state law requiring his dealership to steal money from every single customer with the dealer fee, he said something about how I should know what it is. When I responded that's not my job, it's his, he got miffed and said he didn't want to do business with me. By this time, I wasn't eager to do business with him either. He followed me out the door yammering on with the same lines of b s he'd been using at the desk while getting uncomfortably physically close to me, perhaps believing his size and volume would be intimidating, who knows. Talk about being rude and failing miserably at being able to accept honest and real-time customer feedback. Yikes. Based on this experience and on watching sales interactions with other customers as I waited upon arrival, I'd say this is the perfect dealership to patronize if you're into old school fast-talking sales people, inept staff, and management that has no interest in customer service or feedback. I don't imagine that this feedback will lead to any change but I think it's important to share. More

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Excellent customer service. Responsive, helpful, knowledgeable & friendly. Msrp seemed a little high compared to other dealerships across the country. Responsive, helpful, knowledgeable & friendly. Msrp seemed a little high compared to other dealerships across the country. More

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The dealership had good service, Ramon was nice and helpful. We were able to work together to get a fair deal. helpful. We were able to work together to get a fair deal. More

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Mike was fantastic during the test drive and presenting the options for the vehicle. There was no pressure or surprises. He was great to chat with while we waited to speak with the finance team. Scott the options for the vehicle. There was no pressure or surprises. He was great to chat with while we waited to speak with the finance team. Scott the finance manager was amazing. Super funny, and stayed late to get the deal done, literally in his birthday! The whole experience was incredible and we love the new Ioniq! Thanks Mike, Scott, and the team at Foundation Hyundai! More

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Fast and easy, very helpful staff and smooth process. They even went and got the color I wanted from their network. They even went and got the color I wanted from their network. More

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Typical car dealership. Very young staff. Friendly and accommodating but the process of purchasing our new vehicle took entirely too long. Told salesman that I would finance Very young staff. Friendly and accommodating but the process of purchasing our new vehicle took entirely too long. Told salesman that I would finance if rate was at or below 5%. Our credit rating is 859 and after waiting for an excessive amount of time, the finance manager came back with a rate of 7.99%. Totally unacceptable. Ask why they wasted my time after being told I wouldn’t finance if the rate was over 5%, he said it really didn’t add much more time. Paid cash. Salesman delivered the vehicle later that evening because they couldn’t get some of the pre/delivery inspection software to work so I could take delivery when paperwork was completed. More

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Easy to work with, super friendly and I walked away happy! Ramon and the finance manager were a pleasure to work with. happy! Ramon and the finance manager were a pleasure to work with. More

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Nice salesman not pushy and spent ample time showing me the details of the vehicle. the details of the vehicle. More

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The dealership was super clean and had tons of options. The dealership worked with my partner and I well after closing to get it done. Highly recommend The dealership worked with my partner and I well after closing to get it done. Highly recommend More

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I worked with Ryan to get a pre-owned (only 10k mile) vehicle and he was great. Highly recommend getting him when you’re in the market for a new whip! vehicle and he was great. Highly recommend getting him when you’re in the market for a new whip! More

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