Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Scott Shaffer

Overview Reviews (134) Inventory (136)

Contact Me

View All Employees

< View All Employees

Scott Shaffer

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

Contact Me

4.9

134 Reviews

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

Overview Reviews (134) Inventory (136)

Dealership Experience

9 yrs, 4 mos

Industry Experience

25 yrs, 4 mos

Specialties & Trainings

NISSAN OWNER FIRST RECOGNITION 2013-2015

INFINITI OWNER FIRST RECOGNITION 2016-CURRENT

4.9

134 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Scott Shaffer

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

134 Reviews of Scott Shaffer

August 08, 2025

Dealership Rating

Employee Rating

Scott Shaffer, service manager, provided excellent service. He always goes over and above in the service he provides. I highly recommend him and Coulter Infiniti’s service department because of Scott! service. He always goes over and above in the service he provides. I highly recommend him and Coulter Infiniti’s service department because of Scott! More

by firstairbornegrp

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Aug 09, 2025 -

Coulter INFINITI responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Coulter INFINITI to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 10, 2025 -

Coulter INFINITI responded

Firstairbornegrp, we're so glad that Scott was able to go above and beyond your expectations! We hope to see you soon!

August 08, 2025

Dealership Rating

Employee Rating

by firstairbornegrp

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Aug 09, 2025 -

Coulter INFINITI responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Coulter INFINITI.

Aug 10, 2025 -

Coulter INFINITI responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Scott. Have a great day!

July 29, 2025

Dealership Rating

Employee Rating

The service advisor (Scott) did a fantastic job explaining the process of getting my vehicle serviced and kept me informed along the way. explaining the process of getting my vehicle serviced and kept me informed along the way. More

by lemsyl

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sylvia Green

Report | Print

Jul 30, 2025 -

Coulter INFINITI responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

Dealership Rating

Employee Rating

Scott is excellent and extremely helpful. All the staff members were accommodating and helpful. Thank you! All the staff members were accommodating and helpful. Thank you! More

by Dan

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jul 24, 2025 -

Coulter INFINITI responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 22, 2025

Dealership Rating

Employee Rating

Trouble free service. Scott is helpful and knowledgeable. The service staff is courteous. Vehicle was finished on time, on budget. Been using Coulter Infiniti service Scott is helpful and knowledgeable. The service staff is courteous. Vehicle was finished on time, on budget. Been using Coulter Infiniti service for over 12 years, never a problem. More

by Steve B

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jul 22, 2025 -

Coulter INFINITI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 16, 2025

Dealership Rating

Employee Rating

Scott in the service department was knowledgeable and helpful coordinating scheduled maintenance and recommending thoughtful solutions for my vehicle. helpful coordinating scheduled maintenance and recommending thoughtful solutions for my vehicle. More

by jmalexander9657

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jul 17, 2025 -

Coulter INFINITI responded

Jmalexander9657, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Coulter INFINITI with Scott!

May 07, 2025

Dealership Rating

Employee Rating

Since we bought our car five years ago we continue to utilize the services offered by them. Scott the assistant manager does a great job in customer service, helps to get good deals, fixes and repairs as utilize the services offered by them. Scott the assistant manager does a great job in customer service, helps to get good deals, fixes and repairs as needed. Will continue to goto Coulter Infiniti. Friendly staff always! More

by priya.satish

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rick Reames

Report | Print

May 10, 2025 -

Coulter INFINITI responded

Priya.satish, thanks for your praise and kind comments about our team. Thank you again for the great review!

May 02, 2025

Dealership Rating

Employee Rating

The team helped out with a quick check of the air filter and hood latch fix. I appreciate the time. and hood latch fix. I appreciate the time. More

by GM442

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Grandberry

Report | Print

May 04, 2025 -

Coulter INFINITI responded

Hi Gm442! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 02, 2025

Dealership Rating

Employee Rating

Coulter Infiniti’s service is exceptional! The staff is friendly and very helpful. And professional! The staff is friendly and very helpful. And professional! More

by barbarawoods878@gmail.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

May 04, 2025 -

Coulter INFINITI responded

Hello Barbarawoods878@gmail.com, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!

April 16, 2025

Dealership Rating

Employee Rating

Clean, comfortable and welcoming. Very nice bathrooms. Car inventory is extensive and well displayed. Classy place! Very nice bathrooms. Car inventory is extensive and well displayed. Classy place! More

by Ettahale

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Reames

Report | Print

Apr 18, 2025 -

Coulter INFINITI responded

Hi Ettahale, thank you so much for your positive comments about Coulter INFINITI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Dealership Inventory (136 Vehicles)

2026 INFINITI QX60 | new

$59,690

2026 INFINITI QX60

new

Dat exterior

Automatic

Front-wheel Drive

$59,690

View Vehicle Details

View Details

2026 INFINITI QX80 | new

$115,655

2026 INFINITI QX80

new

Gat exterior

Automatic

Four-wheel Drive

$115,655

View Vehicle Details

View Details

2025 INFINITI QX60 | new

$51,510

2025 INFINITI QX60

new

Majestic White exterior

Automatic

Front-wheel Drive

$51,510

View Vehicle Details

View Details

2025 INFINITI QX80 | used

$79,927

2025 INFINITI QX80

used

Grand Blue exterior

Automatic

Four-wheel Drive

$79,927

View Vehicle Details

View Details

2026 INFINITI QX80 | new

$116,655

2026 INFINITI QX80

new

Xlf exterior

Automatic

Four-wheel Drive

$116,655

View Vehicle Details

View Details

2026 INFINITI QX60 | new

$60,185

2026 INFINITI QX60

new

Kcf exterior

Automatic

Front-wheel Drive

$60,185

View Vehicle Details

View Details

View All Inventory

Get a $100.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.