Seth Levin

Grubbs Grapevine TX always provides me with the best service. The staff is friendly and knowledgeable. They aren’t always trying to upsell me. Instead they listen to my needs, answer my questions and of service. The staff is friendly and knowledgeable. They aren’t always trying to upsell me. Instead they listen to my needs, answer my questions and offer options to me. The facility is always clean and tidy. I’m hoping to buy my 4th Acura from them this year. More

by cynthiagraham793 Verified Customer Verified Customer

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DO NOT! ! I Repeat, DO NOT buy a vehicle from Grubbs Acura!! Worst experience ever. First car was sold to me infested with rats which was found a few days aft ! I Repeat, DO NOT buy a vehicle from Grubbs Acura!! Worst experience ever. First car was sold to me infested with rats which was found a few days after I purchased my mdx by the people who supposedly did their “certification “ inspection. Btw, INFESTED was their description to me…After spending another $3000 for a non infested car, they refuse to fix all of the issues with this car. Worst experience ever. They take advantage of single women and do not care what sort of danger they put their customers in. I’ve purchased two cars and driven two loaners in a span of 3 weeks. They refused to give me my money back on the rat infested car even though they admitted it to me. These people are scam artists!! The rat infested mdx is a white 2020 vin#5j8yd3h52ll004323. More

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Pay attention on the destination fee, it is already included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 included in sticker, this showroom people are number one cheaters.. when they show estimate on paper they will again include destination fee of $1195 and Propack is normally $1195 from other showrooms but these guys added $2500 that is around $1300 more. Total of $2500 nicely they cheated, I noticed after bring car home, in the purchase order they won't show itemized/add ons.. only final price they mentioned as sale price and they asked me to give a check and take car on the same day before even loan approval, when bank person asked me to send the sticker on the car that time I noticed it. I went and asked sales person and their Manager "AI Lewis" in the showroom.. finally cheaters didn't agree to refund the double charged destination fee and extra propack money. How many they might have cheated so far, hoping at least this review will help few future buyers, See the attached images. More

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