Sham Carty

My experience at Empire Toyota was extremely disappointing and unprofessional. I purchased a vehicle that still had an active lien on the title, which prevented me from taking possession of the disappointing and unprofessional. I purchased a vehicle that still had an active lien on the title, which prevented me from taking possession of the car immediately. As a result, I was forced to wait over two weeks before finally receiving the vehicle. When I later returned to cancel a Vehicle Service Agreement, I was told the cancellation had been processed and that a refund was issued. After following up directly with the financial services company, I was informed that the cancellation had never been submitted at all. Additionally, I was owed a $110 refund due to an error in the down payment amount. It has now been 34 days, and I still have not received this refund. I have returned to Empire Toyota four separate times attempting to resolve these issues, only to receive vague explanations and no actual resolution. The lack of transparency and follow-through has been extremely concerning. Their practices feel misleading, and customers who are not familiar with dealership processes are clearly disadvantaged. I would not recommend Empire Toyota and will not be doing business with them again. More

by khadia_jenkins1 Verified Customer Verified Customer

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I recently purchased my 2025 Ford Explorer ST, and I need to give the biggest shoutout to Jordan Adeyemi, Shameel Carty, and Chelsie Aragon at Empire Toyota of Huntington. These three absolutely delivered th to give the biggest shoutout to Jordan Adeyemi, Shameel Carty, and Chelsie Aragon at Empire Toyota of Huntington. These three absolutely delivered the BEST car-buying experience I have ever had. The day before, I had a deeply frustrating and unprofessional experience at the Empire CDJR store in West Islip with Justin Adam’s the preowned sales manager and finance staff there. The process felt confusing, disorganized, and left me feeling misled and honestly regretting even trying to buy a car that day. I walked out frustrated and my child scared because of the way Justin treated us that day . (stay away from empire CDJR west islip) Then I walked into Empire Toyota of Huntington, the following day and everything changed instantly. Jordan Adeyemi greeted me with honesty, patience, and professionalism. He listened to what I had been through and immediately made me feel respected and understood. He was knowledgeable, straight-up, and genuinely focused on helping me—not selling to me. Shameel Carty took the deal to another level. He broke everything down clearly, never rushed me, and made sure I was fully informed every step of the way. No surprises, no pressure, no nonsense—just real transparency. And Chelsie Aragon in finance deserves major credit. After dealing with the chaos at the other location the day before, she was a breath of fresh air. She explained everything clearly, treated me with respect, and handled the entire financing process with honesty and professionalism. She made sure I understood every detail and left no room for confusion. THAT is how finance should be done. Jordan, Shameel, and Chelsie didn’t just sell me a car— they restored my trust in dealerships completely. I left with my 2025 Explorer ST feeling confident, valued, and extremely grateful that I ended up at the Huntington location instead of settling for the treatment I received elsewhere. If you’re shopping for a car, do yourself a favor and go straight to Jordan, Shameel, and Chelsie at Empire Toyota of Huntington. They will treat you the right way, respect your time, and deliver the kind of service every customer deserves. More

by josecanales200 Verified Customer Verified Customer

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They had in stock the Toyota grand highlander we wanted and the sales process was smooth. and the sales process was smooth. More

by jravelli34 Verified Customer Verified Customer

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good experience overall , they were fair and willing to be creative to get a deal be creative to get a deal More

by Mkulberg Verified Customer Verified Customer

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I had an amazing experience purchasing my 2025 Prius! From start to finish, the team went above and beyond to make the process smooth and stress-free. A huge thank you to Jonathan Albelo, Jose, and Shame From start to finish, the team went above and beyond to make the process smooth and stress-free. A huge thank you to Jonathan Albelo, Jose, and Shameil , they were all incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions, made sure I understood every detail, and truly cared about finding the best option for me. I couldn’t be happier with my new car and the excellent service I received. If you’re looking for a dealership that values customer service and goes the extra mile, this is the place to go! More

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All the staff there are very nice, professional and helpful and i have to thank Jordan Adeyemi for being so patient, kind, considerate and helpful . Thanks to sham and Jose. I had a lot of choices but helpful and i have to thank Jordan Adeyemi for being so patient, kind, considerate and helpful . Thanks to sham and Jose. I had a lot of choices but my first choice was Toyota, keep up the good work guys ,blessings to you all. More

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Great customer service skills management is awesome . Thanks Sham and JoJo!!!will definitely come back once my lease is up! Thanks Sham and JoJo!!!will definitely come back once my lease is up! More

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Recently purchased a fleet of cars great team thanks Yoelis and sham. I refer clients . Thank you guys Yoelis and sham. I refer clients . Thank you guys More

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I regret visiting this dealership. The sales manager, Sham, was unprofessional and lacked basic customer service skills. I would recommend avoiding this dealership based on my experien The sales manager, Sham, was unprofessional and lacked basic customer service skills. I would recommend avoiding this dealership based on my experience More

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Everybody on the sales team was very patient and informative.Thank you to Sham, Jonathan, Javier and Yoelis Fernandez informative.Thank you to Sham, Jonathan, Javier and Yoelis Fernandez More

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