Shane Stegeman

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT! More

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I would think twice about bringing your car into this dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told it was approved and they had to get final approval from the regional Honda representative. I waited 3 weeks with no notice from them. The service advisor would not call me from his office, he would only call me from his personal cell phone while he was outside the office. I requested many times from the service advisor Ron for the service manager Shane to call me. No call. I then called him twice and have left messages on Shane voice mail for him to call me. No call. Very disrespectful. I opened a case with Honda. Honda contacted them and they lied to them. I have the phone calls recorded with service advisor Ron telling me how Shane has lied about this. I plan to forward these to the GM but don't expect him to do anything about this. This has to do with the EV batteries in my car not holding a charge. The government wants us to start buying electric cars and the dealerships and Honda does not stand behind this. More

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Been a customer from day 1 when they first opened up. Love the people there. Super friendly and great discounts and prices. Would definitely recommend to friends and families! Love the people there. Super friendly and great discounts and prices. Would definitely recommend to friends and families! More

by jhang24 Verified Customer Verified Customer

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Service and parts department are excellent to work with. Great people and communication was excellent. Great people and communication was excellent. More

by johnsonwon1 Verified Customer Verified Customer

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I had a service appointment to have my new car rust proofed, new license plates to be put on and new floor mats to be put in. Marlin took the time to explain the process. Also provided me with a car to proofed, new license plates to be put on and new floor mats to be put in. Marlin took the time to explain the process. Also provided me with a car to use while the work was being done. He was excellent to work with. More

by pslemieux Verified Customer Verified Customer

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Service was great and Kristina is Sales was amazing. Hoping to get my transmission cooler asap. Hoping to get my transmission cooler asap. More

by johnsonwon1 Verified Customer Verified Customer

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Chad in service has always been helpful great business to work with. Everyone there has always been very helpful and pleasant. They even cleaned the inside and outside of my car when I had it serviced! Great work with. Everyone there has always been very helpful and pleasant. They even cleaned the inside and outside of my car when I had it serviced! Great business to work with ! I like tge fact that they can fit you in if needed and when making a appointment it doesn't take forever to get in. Highly recommend coming to rapids honda in coon rapids Minnesota. On a scale from one - 10 I would give them a ten plus! More

by gail.haggberg Verified Customer Verified Customer

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Thanks Zac!Great job!!Thanks for the wash and Thanks Zac! Great job!! Thanks for the wash and delivering the vehicle back to me!! Thanks Zac! Great job!! Thanks for the wash and delivering the vehicle back to me!! More

by spahkerry Verified Customer Verified Customer

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Top notch service dept, friendly, affordable and efficient. Two thumbs way up. $25 tire rotations, who does that? efficient. Two thumbs way up. $25 tire rotations, who does that? More

by jschuster1 Verified Customer Verified Customer

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Been a customer since day 1 when Rapids opened. Bought my 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do so. Great customer service and great service team. Everyone at Rapids is friendly and goes beyond with helping people. Feels just like home. Very friendly! More

by jhang24 Verified Customer Verified Customer

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