Shannon Hollifield

The service department cracked the floor plate and left deep scratches on the door on the passenger side of my 2021 Honda Accord. This was done while they were replacing the battery. I texted Shannon the n deep scratches on the door on the passenger side of my 2021 Honda Accord. This was done while they were replacing the battery. I texted Shannon the next day telling him that the HUD did not work after the battery replacement. They did replace the floor plate and the door panel. I reminded Shannon about the HUD and he raised his voice telling e he did not know about it. I said yes you did, check your notes. I reminded him that he sat in my car and tried to fix it. Then he starts yelling at me that he forgot it, ma'am, I FORGOT IT! Very unprofessional! It's clear they do not respect others property and customer experience doesn't matter. More

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I am very pleased so far with the service that I have received from Shannon at Mountain View Honda. I have a ‘22 Ridgeline and he is doing the best he can to make sure that it is a vehicle that I am able received from Shannon at Mountain View Honda. I have a ‘22 Ridgeline and he is doing the best he can to make sure that it is a vehicle that I am able to maintain and drive for hopefully years to come. Thanks for your great customer service and professional help, Shannon! More

by gwalker6 Verified Customer Verified Customer

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Brought my Pilot in for a fuel pump recall. Shannon got my car to the shop very quickly. I was told an hour to an hour and a half and they were done in just over an hour. Had tranny serviced as Shannon got my car to the shop very quickly. I was told an hour to an hour and a half and they were done in just over an hour. Had tranny serviced as well. Friendly people, comfortable waiting room and clean facilities. More

by Crockagator Verified Customer Verified Customer

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Great people to deal with. Very professional. I live in Hixson so the trip is a little farther but well worth it. Hometown people and dealerships are hard to beat. Very profess Very professional. I live in Hixson so the trip is a little farther but well worth it. Hometown people and dealerships are hard to beat. Very professional and yet better than that they treat you as a valued customer. More

by John Verified Customer Verified Customer

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Very halpful and on time. I get my oil changed there every time it needs to be done I get my oil changed there every time it needs to be done More

by Harrisp1972 Verified Customer Verified Customer

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The service department is great. The 25 accord is crap. Nothing but $40k of problems The 25 accord is crap. Nothing but $40k of problems More

by Kevin Blevins Verified Customer Verified Customer

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I am a new owner of a Honda Ridgeline and my first experience with Shannon and Mountain View was very positive. I’m looking forward to building a relationship and owning this vehicle for quite some ti experience with Shannon and Mountain View was very positive. I’m looking forward to building a relationship and owning this vehicle for quite some time. I hope to receive the same type of customer service throughout the duration of being a Honda owner. More

by gwalker6 Verified Customer Verified Customer

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Was very happy with service dept ! Shannon went above and beyond to find the problem !!! Shannon went above and beyond to find the problem !!! More

by TIMCOLE20 Verified Customer Verified Customer

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Manager told me he would charge me $140 to check noise with my front tire; at the same time, he came and told a pregnant white female he would Check all her concerns “ free of charge”. I was treated diff with my front tire; at the same time, he came and told a pregnant white female he would Check all her concerns “ free of charge”. I was treated differently because of my race. I am skeptical of returning to the dealership. I knew where to check for my problem, she did not yet I would have been charged whereas she presented with multiple concerns to be checked and was told no charge !! How would you interpret an interaction as this? More

by CONSTANCEAGEER Verified Customer Verified Customer

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Got me in quickly for service. Diagnosed complex issue and completed task under warranty. All in a day and a half. Well done. Diagnosed complex issue and completed task under warranty. All in a day and a half. Well done. More

by dkakrael Verified Customer Verified Customer

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