Shawna Freeman

BEWARE, STAY AWAY FROM THE SERVICE DEPARTMENT! ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and indifferent to customers. Especially the service manager who seemed like she was so important and too busy to be concerned about a customer, me who had to bring my car in 4 times to get the damage THEY did "fixed". By the way, it is still not fixed and I am waiting on back order before it can get fixed. I am so worried that even when the part comes in, the service department does not have the the knowledge, expertise or the capacity to get this fixed. At this point I just pray they either get an expert or have it taken to a professional to get it fix. I have always driven a Honda and they are great cars, but I would advise to everyone, to think twice about Corwin Honda because when your car needs service, you really do not want to come here. More

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Shawna has taken care of my car for the last 5 years and done a great job, suggesting what should be done and what is not needed on my car done a great job, suggesting what should be done and what is not needed on my car More

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Very bad service, I got my vehicle back and I discovered the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and I paid $99.00. I was very disappointed when I spoke with the manager, he replied to me everyone makes mistakes. I told him I paid a lot of money for the service so I deserve good service. I also told the manager, the technician should double check his work before give the car to the customer. More

by jsioneleota Verified Customer Verified Customer

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Shawna is a great person. She takes the time to know you. She takes the time to make sure your vehicle gets great service and is road ready and extremely safe. She was my serv She takes the time to know you. She takes the time to make sure your vehicle gets great service and is road ready and extremely safe. She was my service rep at Corwin Toyota and she will be greatly missed. I never worried when I left, because I knew my vehicle was taken care of by the best. I am so proud or her promotion. She worked extremely hard and she deserved this promotion. I would follow her to Honda, however I am not sure if I can take a Toyota to Honda for service. Heck I would drive to Alaska if I had to. No matter how crazy or chaotic it was in the service area she never showed stress. She always had that smile of hers on at all times. I have my Toyota service today and honestly not looking forward to it. I know it will be ok but not great. It will not be great because she will not be there to greet me with that smile. The smile of confidence that everything will be great. She was not only a great service rep, she was the heart of Toyota and will be greatly missed. More

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