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Skip Scanlon
Skip Scanlon at Executive Volkswagen

Skip Scanlon

Service Advisor

Executive Volkswagen

444 State Street (Route 5)
North Haven, CT 06473

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4.9
327 Reviews
4.9

327 Reviews

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327 Reviews of Skip Scanlon

September 01, 2025

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Employee Rating

It took much too long for a standard routine maintenance check in at 90k miles. Communication about drop off and pick up was not very good this time. There was some confusion and waste of time as a result. More

by b.floman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Marlena Anzalone, Collin Bourque

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Sep 01, 2025

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Volkswagen! Make the Right Decision, Make the Executive Decision!

August 30, 2025

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Employee Rating

Very thorough with figuring out what was wrong with the car, and how to fix it. More

by leaholeksik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

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Aug 30, 2025

Executive Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Make the Right Decision, Make the Executive Decision!

August 28, 2025

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Employee Rating

Skip, was very knowledgeable, explained things well. He was courteous and answered my questions in terms I understood. More

by katbowery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Executive Volkswagen responded

Kat, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Skip and our team met your expectations. Thank you for choosing Executive Volkswagen. We look forward to having you as a valued customer for many years to come! Make the Right Decision, Make the Executive Decision!

August 24, 2025

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Employee Rating

Courteous, professional. Provides estimation of work to be done. Go updates by text and video summary and description by mechanic. More

by Cathy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Marlena Anzalone

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Aug 24, 2025

Executive Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Make the Right Decision, Make the Executive Decision!

August 22, 2025

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Employee Rating

Polite, helpful, welcoming staff. Efficient workers, very clean and spacious waiting area. I highly recommend this dealership! More

by MCCORMICKLAURENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Scott Brouard, Chris Bonilla, Marlena Anzalone , Service desk - all wonderful!

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Aug 22, 2025

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Volkswagen! Make the Right Decision, Make the Executive Decision!

August 21, 2025

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Employee Rating

Skip. and service team are always helpful. Great problem solvers. Our 2004 Jetta is still on the road thanks to this service team! We love you guys. More

by Genbeth
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2025

Executive Volkswagen responded

Thanks for sharing your thoughts about your experience with Executive Volkswagen. We appreciate your business and hope to see you again soon! Make the Right Decision, Make the Executive Decision!

August 16, 2025

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Employee Rating

All of my experiences have been very positive at Executive Volkswagen. The service department does an excellent job. More

by hndmast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Executive Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Make the Right Decision, Make the Executive Decision!

August 16, 2025

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Employee Rating

Great place , had my service done recently the staff was great everything was done in a timely fashion I like the video they send as they check out my car More

by bozzutol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Mary Ann Gallagher, Eleanor DuPaul, Scott Brouard, David Knapp, Marlena Anzalone, Jeremy Toupin, Karol Prado Collazos , Dwight Burkett

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Aug 16, 2025

Executive Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Make the Right Decision, Make the Executive Decision!

August 09, 2025

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Employee Rating

When I walked in door I was greeted and he knew my name. The shuttle service was great both ways. It was extremely timely especially since we didn’t know the exact timing.of the work! More

by jebaker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn

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Aug 09, 2025

Executive Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Make the Right Decision, Make the Executive Decision!

August 07, 2025

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Employee Rating

Customer Service by the Service Team is always exceptional - follow-up, status updates and customer treatment. More

by dleone0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Executive Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Volkswagen. Make the Right Decision, Make the Executive Decision!

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