Stephenie McCluskey

Friendliest people answered every question I had. Go to drive any vehicle we wanted. Highly recommended to anyone. Go to drive any vehicle we wanted. Highly recommended to anyone. More

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Absolutely Awesome ms Vivian was super Awesome and everyone there was great I had a great experience everyone there was great I had a great experience More

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They are scam artists. I gave deposit 23 z06 they refuse to give refund. Say they need more proof of paying them in cash I gave deposit 23 z06 they refuse to give refund. Say they need more proof of paying them in cash More

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Such a great experience! Dan Provenzola and Stephenie McCluskey were a joy to work with. They were very accommodating and helpful. They were so helpful that I felt comfortable Dan Provenzola and Stephenie McCluskey were a joy to work with. They were very accommodating and helpful. They were so helpful that I felt comfortable purchasing my lease the same day. I highly recommend working with either one of them! More

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Shiny new car Quick and painless process. I came in and within minutes was driving a beautiful new Equinox! Everyone was friendly, from the receptionist and the sal Quick and painless process. I came in and within minutes was driving a beautiful new Equinox! Everyone was friendly, from the receptionist and the sales people to the service guys who topped of the air in my tires. Exceptional service all the way around and I couldn’t be happier! More

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Not Impressed Dan gave me incorrect information about the features of my new leased vehicle. He seemed very much in a hurry to wrap up the deal, even indicating th Dan gave me incorrect information about the features of my new leased vehicle. He seemed very much in a hurry to wrap up the deal, even indicating that I didn't really need to see or test drive the new vehicle since it was basically the same as my previous vehicle, with the exception of a couple of new features the 2018 model would have. When I left the dealership I found that the vehicle did not have the features we spoke of. I emailed Dan's assistant (since Dan did not provide me with his card or contact information) who explained how I could activate the feature. I emailed her back explaining I did not have the button needed to activate the feature and asking if I was given the wrong vehicle. The following morning I received a brusque phone call from Dan wanting to know what the issue was. I explained and he told me that the vehicle I had does not have this feature. He seemed irritated and defensive, and told me I must have misunderstood since he has been doing this a long time and knows his vehicles. I explained that I didn't misunderstand anything and that I believed he had mistakenly given me incorrect information as he seemed in a hurry to close the deal. He asked what he could do correct this, although his tone sounded very much annoyed, rather than genuine about correcting his mistake. The call ended with him stating that he would have his manager call me. I have still not received a call from his manager. His assistant, Stephenie, was very sweet and friendly, and did her best to help me enroll in the Chevy rewards program so that I could receive a free oil change. There was a problem with the website, which she graciously spent quite a bit of time trying to figure out. During this time Dan walked by and asked what she was doing. She explained, and he told her to stop worrying about that, which gave the impression that now that the deal was complete, it was not important to spend time on this task. I left the dealership without being able to enroll. As I was leaving the dealership I was begged for a 10 star review on their survey, which I found off putting. I do understand the importance of them receiving the 10 star review and the way it impacts the dealership. However I feel that if they would like a 10 star review they should do their best to provide 10 star service to all customers, not just those spending larger amounts of money. I realize I was purchasing a relatively inexpensive vehicle (Malibu), and as such, Dan may not want to give as much time/effort with me as perhaps someone spending more money. But I think a good sales person has enough tact to not let their customer feel that vibe. My family and I have been purchasing and leasing vehicles from this dealership for about 20 years now, and it is a shame that this is the most recent experience I had. I will be going elsewhere for my next vehicle when this lease is up. More

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93% to the good The purchase experience was excellent with the exception of new car prep. Leaving the bed full of leaves and debris was totally unprofessional and i The purchase experience was excellent with the exception of new car prep. Leaving the bed full of leaves and debris was totally unprofessional and inconsiderate. Dan was able to get the mess taken care of and I only had to spend a extra 15 minutes waiting for the truck to be cleaned out. Dan and Stephanie were excellent to deal with. More

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Awesome We walked in to ask about a Chevy Equinox, 3 hours later we left driving it this is how buying a car should always be. THANK YOU We walked in to ask about a Chevy Equinox, 3 hours later we left driving it this is how buying a car should always be. THANK YOU More

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