Steve Heinze

Del Toyota responded

Thank you so much for your feedback, Greg! We're glad to hear you had a great experience with Steve at Del Toyota and that you're loving your new Toyota Land Cruiser. We look forward to seeing you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you found it easy to work with us and that you love our service area for dropping off and picking up your truck. We appreciate your feedback and look forward to serving you again at Del Toyota! Sincerely, Del Toyota Team

Del Toyota responded

Thank you, Barbara! We appreciate your kind words and are thrilled to hear that your pickup day was fast, efficient, and painless. At Del Toyota, our team strives to make every aspect of your experience pleasant, and it's wonderful to know you felt valued and supported. We look forward to seeing you again! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your feedback! We appreciate hearing that you received a warm welcome and found our team helpful in getting your car insurance sorted. Your satisfaction is important to us at Del Toyota, and we’re glad to have assisted you. We look forward to seeing you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your feedback! We appreciate your kind words about our staff and their willingness to assist you. At Del Toyota, we strive to provide honest and reliable service, both during and after the sale. Looking forward to welcoming you back and ensuring your continued satisfaction! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that your experience with Steve at Del Toyota was hassle-free and enjoyable. Your recommendation means a lot to us. We look forward to assisting you again with your next vehicle purchase! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your kind words! We truly appreciate your loyalty to Del Toyota over the past 10+ years. It’s wonderful to hear that you’ve had such a positive experience with our salesperson and that their responsiveness has made a difference. We look forward to continuing to provide you with quality service in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We appreciate your loyalty to Del Toyota and are thrilled to hear that you love your vehicle. Our team works hard to ensure we find the cars our customers want, and we’re glad we could help you with that. We hope to see you again soon for any future needs! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We are happy to hear that Steve has provided you with excellent service and has made your experiences at Del Toyota memorable. We appreciate your loyalty and look forward to assisting you for many more years to come. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your feedback. I want to personally apologize for the frustration you’ve experienced. We understand how disappointing it is when expectations aren’t met, and I appreciate the chance to respond. Since the inspection for your Certified Pre-Owned vehicle was performed about two months prior to your purchase, it represents a snapshot of the vehicle’s condition at that specific moment. We did address the cracked coil spring issue, and after a thorough check, the struts were confirmed not to be bent or causing uneven tire wear. It’s possible the alignment may have been out at some point, though the vehicle did have an alignment at the time of certification. To resolve the coil spring concern, we replaced the complete strut and spring assembly, as this is part of the TRD package. The parts were ordered using the VIN, but because your vehicle has the TRD accessory springs that were added after production, this led to the initial parts mix-up. When your vehicle was in for service, we also offered to swap the tires at no charge if we had a comparable set in stock. Unfortunately, we did not have matching tires available at that time. We understand you may prefer to use your own trusted mechanic going forward, but we wanted to ensure the issues you brought to us were properly addressed. We also understand how frustrating the delays were in completing the repair. While parts availability and supplier issues were outside of our control, we provided a rental vehicle at no cost and stayed in contact with you via email throughout the process. That said, we realize this experience didn’t meet your expectations, and for that, we sincerely apologize. Sincerely, Del Toyota Team