Steve Miller

Awesome job and thanks to the service team for taking excellent care of my LR4. Number one in the land. Tommy is the man! excellent care of my LR4. Number one in the land. Tommy is the man! More

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The customer service in the Service Department is appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after ha appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after having purchased two Range Rovers at Rosenthal JLR, Tysons Corner, I will not return to buy again. You’d think that $85K-$100K + cars would, at minimum, buy you respectful service. You know it’s bad when you see other customers complaining simultaneously. I saw another customer get into a shouting match due to miscommunication from the service department right outside the doors. I also experienced unclear communication among other things. So frustratingly disappointing when it doesn’t have to be this way! More

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Fabulous quality and professional service - would not go anywhere else- appreciate attention to detail and Tommy Rougeaux does a great job - anywhere else- appreciate attention to detail and Tommy Rougeaux does a great job - More

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Steve Miller runs a horrible service shop full of liars and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution. and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution. More

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Poor service and quality of vehicles. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback. More

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Great service experience again for our Jaguar! Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nic Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nice facility. We will service there again gladly! More

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Excellent customer service from the young Lady who checked me in for the Oil change. Very professional and polite. The one thing I admire is my Jaguar is a 2018 and no one tried to say there are big p checked me in for the Oil change. Very professional and polite. The one thing I admire is my Jaguar is a 2018 and no one tried to say there are big problems and it will cost you more money. They didn’t do that and I respect that from an Auto Company More

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Bad customer service. They don’t answer the calls. My car was not fixed. Left message for the manager two days ago. Still no one has called me back. They don’t answer the calls. My car was not fixed. Left message for the manager two days ago. Still no one has called me back. More

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The ice broke the wiper blades and the dealership replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a very friendly staff. Steve, Kevin, Tommy, Alex, and Nacir were all very cordial and friendly. Mike in the shop also noticed that the inspections are almost expired and they are going to have it done next week. I Would definitely recommend them! More

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I purchased a certified 2021 Jaguar in Ft Lauderdale and had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller i had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller in service and set an appointment for me. I reached out via phone to speak with him about the appointment and he was extremely crass and rude. He was so nasty, after we ended the call I immediately dialed all other Jaguars in the area to see if someone could fit me in for service. I was so upset I called Mr. Miller back and asked him why he had such a gruff attitude with me. He replied he was busy as it is the end of the year and wasn't meaning to be rude. I brought my Jaguar in and this service department had the vehicle for 4 days. When I arrived to pick up the vehicle, two of my main concerns weren't addressed. The service advisor was so rude, more rude than Mr. Miller. She ended up handing my key and telling me the issues were “in my head and I could take the car elsewhere and maybe they can find an issue”. WOW! I left and my two major issues are still issues. The lack of customer service and lack of communication skills presented by both members of your service team has left a horrible taste in my mouth. Between the issues from my purchase and the issues at your service department, I am ready to run back to Mercedes as I always have owned new Mercedes. I have had several vintage Jaguar’s in the past and we thought we would give jaguar newer cars a try-thought we would purchase this SUV, drive it for a year and then, if we liked Jaguar, we would trade it in for a new and larger model, locally. As of now, I wouldn’t step foot back into this dealership, even if they offered me a new Jaguar for free! More

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