Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
206 Reviews
4.7

206 Reviews

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206 Reviews of Steve Monk

September 02, 2025

Dealership Rating
Employee Rating

They got us in quickly. We were pleased with the service we received. Thank you More

by jtocyloski
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 26, 2025

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Employee Rating

Very quick and communicative during my visit! They were able to get me in same day! More

by keiklor
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 24, 2025

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Employee Rating

It was nice, the workers are helpful and know how to get things done quickly. More

by HUSNIJA_GAZIBEGOVIC
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2025

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Employee Rating

The car had to be towed from Ithaca to Vestal (~50 miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service More

by 82
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Timothy Salisbury

Aug 19, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 11, 2025

Dealership Rating
Employee Rating

As always; car maintenance was performed. Communication between Service was excellent. Invoice was explained.and rep led me to cashier More

by wdahlander
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Reynolds, Steve Turnbull

Aug 12, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

August 04, 2025

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Employee Rating

Was great to work with the service team at Matthews on the Parkway. Thank you John More

by JCOL
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 28, 2025

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Employee Rating

Great Service, quick - Gave me video of what is likely to be needed in the future More

by tnunan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2025

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by KLINJACKSON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Reynolds

Jul 24, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for your excellent rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2025

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Employee Rating

It is a pleasant place to have your vehicle serviced and to shop for vehicles. More

by alans4
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Richardson, Deion Brown

Jul 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

June 30, 2025

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Employee Rating

I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Ji More

by Smiles629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim

Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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