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Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
230 Reviews
4.7

230 Reviews

Write a Review

230 Reviews of Steve Monk

March 07, 2026

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Employee Rating

I always heve a pleasent expieiance The show room and waiting areas are always clean and neat More

by smithguitarman
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Recommend Dealer
Yes
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Mar 09, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi- Your review is greatly appreciated. We look forward to your next visit. Have a great day!

March 05, 2026

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Very professional service for a reasonable price. Vehicle was bought from this dealership used in February 2024 More

by Hc710
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Recommend Dealer
Yes
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Mar 06, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the perfect review. We look forward to assisting you again in the future!

Mar 06, 2026

Hc710 responded

You're welcome 😊

March 02, 2026

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Employee Rating

I everyone was very polite. I like that he address you by name like your part of the family More

by dianalongo16
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Recommend Dealer
Yes

Other Employees Tagged: Jim Morse

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Mar 02, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi Diana- Thank you for allowing us to keep your vehicle running its best. We look forward to your next visit!

February 23, 2026

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Fast and friendly service! Went for typical service and given great service. I would recommend to anyone More

by jenclem723
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Recommend Dealer
Yes
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Feb 25, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi Jen- We’re glad to hear your service visit went smoothly. See you next time!

January 17, 2026

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Very pleasant experience with knowledgeable and caringcar care. Will schedule service here again soon when needed More

by sueloz3
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Recommend Dealer
Yes
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Jan 19, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi Sue- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

January 12, 2026

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Called late and Brian helped us find Tires for our car. Got us in the very next morning. More

by BCDUBOIS614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morse, Bryan Reynolds

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Jan 13, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the perfect review. We look forward to assisting you again in the future!

January 09, 2026

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Employee Rating

Always friendly and professional. Always finished within a good time! I hope they took my suggestion and put a hook in the ladies room!! 😊 Just waiting for my engine cover!! More

by lakelover49
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi- We appreciate you taking the time to share your experience. If you'd like to further discuss, please don't hesitate to reach out to us.

January 09, 2026

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They were very helpful when letting me know needed car repairs and what could wait until next visit More

by sueloz3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Salisbury

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Jan 12, 2026

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for choosing Matthews Auto for all your maintenance needs!

December 19, 2025

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Excellent customer service. Was kept informed every step of my service appointment and really appreciated that from my representative Jared More

by DNCODDINGTON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barnes , Jared Galusha

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Dec 19, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2025

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Employee Rating

Worked with me on scheduling and getting the car fixed! Flexible and speedy! Pleasant and friendly staff. More

by s.gaydorus625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Galusha

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Dec 08, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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