Steve Monk

Very friendly and kind staff. My car needed new clips for the brakes even though it wasn’t getting serviced for that and they were able to get those fixed for me as well. So that My car needed new clips for the brakes even though it wasn’t getting serviced for that and they were able to get those fixed for me as well. So that I didn’t have to drive back down. Very much appreciated this and was overall happy with my experience. Will continue to bring my vehicle here. More

by bpollack0 Verified Customer Verified Customer

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They got us in quickly. We were pleased with the service we received. Thank you We were pleased with the service we received. Thank you More

by jtocyloski Verified Customer Verified Customer

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Very quick and communicative during my visit! They were able to get me in same day! They were able to get me in same day! More

by keiklor Verified Customer Verified Customer

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It was nice, the workers are helpful and know how to get things done quickly. things done quickly. More

by HUSNIJA_GAZIBEGOVIC Verified Customer Verified Customer

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The car had to be towed from Ithaca to Vestal (~50 miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service bulletin. I was disappointed that the service call I did in June (DSG fluid filter change) did not result in application of the service bulletin. Apparently this is not included. I will make it a point to expressly ask that the service bulletins be checked during future service actions. More

by 82 Verified Customer Verified Customer

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As always; car maintenance was performed. Communication between Service was excellent. Invoice was explained.and rep led me to cashier Communication between Service was excellent. Invoice was explained.and rep led me to cashier More

by wdahlander Verified Customer Verified Customer

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Was great to work with the service team at Matthews on the Parkway. Thank you John the Parkway. Thank you John More

by JCOL Verified Customer Verified Customer

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by KLINJACKSON Verified Customer Verified Customer

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It is a pleasant place to have your vehicle serviced and to shop for vehicles. to shop for vehicles. More

by alans4 Verified Customer Verified Customer

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I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Ji When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the best job in their power. I am completely satisfied with the outcome of this visit. More

by Smiles629 Verified Customer Verified Customer

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