

Steve Monk
Parts & Service Manager
Matthews Mitsubishi Planet PreOwned
2100 Vestal Pkwy E AB
Vestal , NY 13850
206 Reviews
Write a Review206 Reviews of Steve Monk
August 18, 2025
The car had to be towed from Ithaca to Vestal (~50 miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service miles). This was as recommended because of the error code. The repair action was to update engine control unit software that apparently we a service bulletin. I was disappointed that the service call I did in June (DSG fluid filter change) did not result in application of the service bulletin. Apparently this is not included. I will make it a point to expressly ask that the service bulletins be checked during future service actions. More
Other Employees Tagged: Timothy Salisbury
August 11, 2025
As always; car maintenance was performed. Communication between Service was excellent. Invoice was explained.and rep led me to cashier Communication between Service was excellent. Invoice was explained.and rep led me to cashier More
Other Employees Tagged: Bryan Reynolds, Steve Turnbull
July 23, 2025
word word word word word word word word word word word word word word word word word word word More
Other Employees Tagged: Bryan Reynolds
July 13, 2025
It is a pleasant place to have your vehicle serviced and to shop for vehicles. to shop for vehicles. More
Other Employees Tagged: Jack Richardson, Deion Brown
June 30, 2025
I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Ji When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the best job in their power. I am completely satisfied with the outcome of this visit. More
Other Employees Tagged: Jim