Steve Robinson

The staff at McFarland Kia were very welcoming and helpful throughout my visit. In particular, Adrian Silva was a friendly and attentive salesperson who did his best to accommodate my needs and make t helpful throughout my visit. In particular, Adrian Silva was a friendly and attentive salesperson who did his best to accommodate my needs and make the experience positive. One area of improvement was my initial arrival. After driving an hour and a half and the staff knowing I was coming, I was surprised that the vehicle I had come to see was not prepared for a test drive. I observed the car being jumpstarted due to a dead battery from the cold, which I understand can happen, but it wasn’t the best first impression as a customer. After the test drive, I mentioned that the tire pressure sensors were not displaying any readings. Another staff member explained that this was likely due to the cold and would resolve after driving, which I accepted at the time, despite knowing better. However, the sensors were not reading at all, rather than showing incorrect pressure. After driving over 100 miles home and waiting nearly two weeks, the sensors are still not functioning, which has been disappointing. Regarding the paperwork, I had completed my credit application in advance and communicated with an online representative for several days before my visit. Based on this, I expected the documents to be ready upon arrival. Unfortunately, there was still a lengthy wait for the paperwork and to meet with the finance manager but he did well to explain the paperwork. Overall, despite these areas for improvement, my experience was positive, and I appreciate the efforts of the staff. I would still recommend McFarland Kia to anyone looking for a new or used Kia at reasonable prices. More

by OuttaStater Verified Customer Verified Customer

Report | Print

Worked with Travis at McFarland KIA. He was very knowledgeable and made the Sales experience very positive. He was very knowledgeable and made the Sales experience very positive. More

by peter.tassinari Verified Customer Verified Customer

Report | Print

Great experience and everyone was helpful. Kia has excellent reputation. Many car selections available and options. Kia has excellent reputation. Many car selections available and options. More

by mgbg4304 Verified Customer Verified Customer

Report | Print

While the overall buying process was average to slightly above average, I am bothered that the stereotypical F&I shenanigans happened. We were under time pressure because my wife's car had failed beyond rea above average, I am bothered that the stereotypical F&I shenanigans happened. We were under time pressure because my wife's car had failed beyond reasonable repair, and I was traveling for a week. She had to complete this deal on her own, and got talked into a very expensive (15% of the price of the car) EG Assurance extended warranty plan. On top of this, the dealership only provided the first page of each of the warranty plan sections, so we have no details about plan maintenance requirements and other important details we need to follow. This could leave us vulnerable to missing steps and procedures and give the warranty provider the loopholes they will use to get out of paying. As I do the majority of the maintenance on our vehicles myself, I have little doubt that EG Assurance will deny any and all of the expensive repairs this warranty is supposed to protect against. I need to call tomorrow to find out whether or not this policy can be canceled. Buyers, be on the lookout for, and stand strong against, being convinced by the F&I team that you need an extended warranty. More

Report | Print

The selection was great and we had an easy and friendly experience with Nick. He made us feel super comfortable with his down to earth vibe, and he was knowledgable, friendly and authentic. experience with Nick. He made us feel super comfortable with his down to earth vibe, and he was knowledgable, friendly and authentic. More

by alinajean Verified Customer Verified Customer

Report | Print

Very good experience. Nick was easy to talk with and not pushy. They honored their word on my trade value. Nick was easy to talk with and not pushy. They honored their word on my trade value. More

by dpantano79 Verified Customer Verified Customer

Report | Print

I did not have a good experience when I first bought my car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care abo car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care about their customer experience. James the GM was very helpful and listened and emphasized with me. I appreciate it More

by heyyitskb Verified Customer Verified Customer

Report | Print

Great dealership can’t wait to do more business with them. Hopefully the next lease will work out. them. Hopefully the next lease will work out. More

by Tcollier123 Verified Customer Verified Customer

Report | Print

McFarland Kia is the best dealership I have ever been to in my life period. in my life period. More

by jmcarriere1126 Verified Customer Verified Customer

Report | Print