Steven Roach

Subject: Paint / Clear Coat Defect on New 2026 Honda CR-V TrailSport Hybrid I am writing to formally report a serious concern regarding my brand-new 2026 Honda CR-V TrailSport Hybrid purchased from McGove TrailSport Hybrid I am writing to formally report a serious concern regarding my brand-new 2026 Honda CR-V TrailSport Hybrid purchased from McGovern Honda. The vehicle is only a few months old, and in less than two months I started noticing defects appearing in the clear coat/paint on multiple parts of the vehicle, including the front bumper and the side mirror. This is extremely concerning for a brand-new vehicle. I brought the vehicle to McGovern Honda expecting a proper professional inspection. Unfortunately, no technical inspection was performed. The dealership simply took photos of the defect and sent them to Honda. Based only on those photos, I was told that the issue “appears to be caused by natural factors.” However, no real diagnostic procedure was performed. There was no paint thickness measurement, no inspection of the clear coat layer, and no professional analysis of the paint condition. Additionally, the customer service experience was very disappointing. I waited more than 30 days for a response regarding my case. During this time I called the dealership multiple times and was told that only the salesperson who sold me the vehicle could handle the situation. I left several messages but never received a call back. After waiting more than 30 days without any clear response, I had to personally visit the dealership just to get information about my case. What makes this situation even more frustrating is that I am a loyal Honda customer. I previously purchased a 2020 Honda Civic from the same dealership, and now this new 2026 Honda CR-V TrailSport Hybrid. I have also recommended this dealership to friends who ended up purchasing vehicles there based on my recommendation. I have owned vehicles from other manufacturers such as Toyota and Ford for many years and have never experienced clear coat defects appearing on a practically new vehicle. Based on the condition of the paint and the very short time since purchase, this may indicate a manufacturing or paint process defect that deserves a proper professional inspection. I respectfully request that Honda review this case and arrange for a proper technical evaluation of the vehicle’s paint and clear coat. As a customer who has trusted the Honda brand, I expect the quality and support that Honda is known for. Thank you for your attention to this matter. More

Report | Print

Mr,Steven R. Roach Automotive professional He so nice and Friendly also he give me excellent service thanks for his service Roach Automotive professional He so nice and Friendly also he give me excellent service thanks for his service More

Report | Print

I can’t say enough about the assistance I got at McGovern. Most especially was my experience finding the right car for my needs with the help from Steve Roach. He was so patient & knowledgeable. I w McGovern. Most especially was my experience finding the right car for my needs with the help from Steve Roach. He was so patient & knowledgeable. I would recommend going to McGovern & asking for him. He was super. More

Report | Print

Steve was a wonderful salesman. He explained everything to me about how things work about financing and leasing. he was very professional and he knows what he’s doing! Great experie He explained everything to me about how things work about financing and leasing. he was very professional and he knows what he’s doing! Great experience! More

Report | Print

Great dealership. Knowledgeable staff and sales team. Clean showroom (and bathrooms) and easy to park in their lot. I recommend this dealership. Knowledgeable staff and sales team. Clean showroom (and bathrooms) and easy to park in their lot. I recommend this dealership. More

Report | Print

Steve was great. He listened to what I needed and did his best to get there. He listened to what I needed and did his best to get there. More

Report | Print

Will recommend this dealer for sure Steven he’s a great dealership person will send A friend. dealership person will send A friend. More

Report | Print

Excelente servicio fue muy Atento y Comprensible estoy Bien contenta por esta oportunidad Gracias por su Ayuda. Bien contenta por esta oportunidad Gracias por su Ayuda. More

Report | Print

Mr Steven has a good customer service 👏, he took me throughout the processes without any stress. throughout the processes without any stress. More

Report | Print

Very happy with the sales person, Steven Roach, who helped me with my purchase. He was extremely helpful and pleasant to work with and guided me through the whole process (My first car purchase). He w helped me with my purchase. He was extremely helpful and pleasant to work with and guided me through the whole process (My first car purchase). He was very patient and responsive and answered all my many questions. The only negative is about the dealership itself— after purchasing the car, that night I looked online and found the exact car listed at $900 below the price I had agreed to pay. More

Report | Print