Subhi "Sam" Abughoush

Poor customer service, very pushy sales team. They didn’t answer my questions and spoke over me as if I wasn’t talking. The only reason I bought here was I liked the vehicle and didn’t have the t They didn’t answer my questions and spoke over me as if I wasn’t talking. The only reason I bought here was I liked the vehicle and didn’t have the time to shop around. More

by SHELBYWINNIE1 Verified Customer Verified Customer

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It was great easy experience. They knew what I wanted and answered every question I had They knew what I wanted and answered every question I had More

by Ruff Verified Customer Verified Customer

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I had a positive experience so far. I’m still waiting for a part to be ordered or delivered to them so they can fix it but so far they have been very good. I have had negative experienc I’m still waiting for a part to be ordered or delivered to them so they can fix it but so far they have been very good. I have had negative experiences here in the past but it seems they have gotten better the last few years especially in the service dept. More

by GKOVAR76 Verified Customer Verified Customer

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Everything was outstanding from our salesperson to the management team. We had a great putting experience! management team. We had a great putting experience! More

by tttbne Verified Customer Verified Customer

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Great experience, very smooth process. I enjoyed working with Subhi as well as his manager Eddie. They were attentive and not dismissive. Smooth process and great communication I enjoyed working with Subhi as well as his manager Eddie. They were attentive and not dismissive. Smooth process and great communication More

by Health Insurance Agent Verified Customer Verified Customer

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Questionable business practices. $2000 Lojack added to price without pre approval, I was not told of the cost prior to signing the contract. Went back to have contract rewritten and $2000 Lojack added to price without pre approval, I was not told of the cost prior to signing the contract. Went back to have contract rewritten and initially they refused. Provided information that what they did was illegal. A new contract was written and a limited warranty package was added instead. Miraculously the interest rate was reduced. Was given a small box when I originally bought the car, I thought it was a 2nd key fob but it was a cheap pen and keychain! Went back again to ask about this, was told the cost for the key was $230, they would do it for their cost. I expected much more from a high end dealership in a very nice suburb of Chicago. My daughter bought her car there 2 yrs before so I asked about their referral program a few times, it's been almost a month and Im still waiting to hear from them. I checked with my daughter and she also was not told of the cost of the Lojack. I won't be referring anyone there. There was also a long wait for the finace person. When will dealerships realize most people research cars before they buy and don't want all the back and forth of the deal! More

by mimikallas51 Verified Customer Verified Customer

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This dealership was very professional. My salesman Sam was the best. No pressure at all would definitely go back. 5 stars. My salesman Sam was the best. No pressure at all would definitely go back. 5 stars. More

by kbaker111621 Verified Customer Verified Customer

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Sam was amazing he is the best. Worked with me on everything thank you .n Worked with me on everything thank you .n More

by brittanybradshaw85 Verified Customer Verified Customer

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Easiest car buying experience I have ever had! Extremely helpful and quick process, would highly recommend. Extremely helpful and quick process, would highly recommend. More

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It was a great experience, everyone was so nice and helpful. I definitely recommend this dealership. helpful. I definitely recommend this dealership. More

by SWILLS8124 Verified Customer Verified Customer

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