Susan Coolen

Was a great experience! Appreciate everyone there. Would recommend them to anyone looking to buy a new or used car. Appreciate everyone there. Would recommend them to anyone looking to buy a new or used car. More

by blake110 Verified Customer Verified Customer

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We first saw Susan to ask when the new Forester Hybrids would be available. Although she couldn't precisely answer that question, she said she'd keep in touch and she did. When we noticed the website said would be available. Although she couldn't precisely answer that question, she said she'd keep in touch and she did. When we noticed the website said there would be 3 coming to Annapolis, we called and asked if they were there yet. They were not, but Susan asked if there was one we were interested in. When we told her which one we wanted to test drive, she offered to reserve it for us. As soon as it was on the lot, she called us and we set a date and time to come in for that test drive. We liked it and she was wonderful through the entire process! More

by cathyandkevin Verified Customer Verified Customer

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Another great experience at Annapolis Subaru. Thank you to Susan for making this as stress-free as was possible. Thank you to Susan for making this as stress-free as was possible. More

by katherine.willis09 Verified Customer Verified Customer

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The car buying experience was painless. Susan was easy to work with and the financing was quick and easy. The lack of hard sell was very appreciated. Susan was easy to work with and the financing was quick and easy. The lack of hard sell was very appreciated. More

by william.vanderbok Verified Customer Verified Customer

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Everyone was super nice, welcoming, and friendly. Susan and Marissa were both easy to talk to and made the car buying process easy. Susan and Marissa were both easy to talk to and made the car buying process easy. More

by smaybest Verified Customer Verified Customer

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The customer service was very good I will be back to buy another car Thanks for doing business with you buy another car Thanks for doing business with you More

by tonyjayback Verified Customer Verified Customer

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The best ever for both, which is why this is my 4th Subaru since 2017 I have purchased. Subaru since 2017 I have purchased. More

by oldnavymucm Verified Customer Verified Customer

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Nice selection. They gave me a good price on my trade in and made the buying process very easy. Susan was excellent! They gave me a good price on my trade in and made the buying process very easy. Susan was excellent! More

by robert.shumard Verified Customer Verified Customer

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Everyone knows buying a car can be stressful and a long process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painles process. With Susan, not only is she personable, but this the second car we have bought from her. And she manages to keep you updated, but as painless as possible. I will use her again in three years. More

by sun4jenny Verified Customer Verified Customer

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She made the process easy and efficient. We spent about three hours start to finish getting our new Outback. What was an arduous process in years past was actually very pleasant. We apprecia We spent about three hours start to finish getting our new Outback. What was an arduous process in years past was actually very pleasant. We appreciated her no nonsense approach. This is our fourth Subaru and we are very pleased with the car and the purchase experience. Thank you Susan. More

by SFREDER01 Verified Customer Verified Customer

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