Susan Ward

Our buying experience at The Bmw Store was great. Paul, Jemar, Susan and Ric were all very nice and helpful. Paul, Jemar, Susan and Ric were all very nice and helpful. More

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Every interaction with this dealer was professional and friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was re friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was ready to answer my many questions. Amy Ludlam was the best sales person I have dealt with while buying a car. She was very friendly and did everything she could to answer my questions in all the available options. This is my first experience with the BMW store and I would highly recommend it! I have dealt with many different dealers in the past (Lincoln, Porsche, Mercedes Benz) and nothing compares with The BMW store and Amy. When looking at options for my BMW X7, I started at BMW North in Cincinnati but they didn’t have the colors I wanted. Sales there was more typical to what was used to. I would say a 7 out of 10 rating. They even tried to force the dealer paint and interior protection on me by saying they do this in all vehicles regardless if I order a car or buy one from their lot. This was very odd putting to me so I tried my luck at The BMW Store. I am glad I did because the sales experience here was a 10 out of 10! They offered the dealer protection but did not push it or say it was mandatory. When I go back to buy my nest BMW I will seek out Amy and her team! More

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Paul was extremely easy to work with, he had the car I was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on a second key that we are waiting for. It's rare to have such a seamless experience at a car dealership. More

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I’ve been working with the Cinci BMW store for years, many of them with Paul. He always provides excellent service, is honest, fair , and friendly! many of them with Paul. He always provides excellent service, is honest, fair , and friendly! More

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Great experience of buying process. Lovely people who make you feel welcome and try to make it easy. This is my 5th BMW purchase across countries and this was by far the best experience Lovely people who make you feel welcome and try to make it easy. This is my 5th BMW purchase across countries and this was by far the best experience More

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Great service by the sales person Paul Kolleck! Good communication by Paul as our vehicle was being delivered. Good communication by Paul as our vehicle was being delivered. More

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BMW is the best! My first one I bought 20 years ago and then bought another car for 13 years. Just recently bought two more BMWs. I love them and will never drive any My first one I bought 20 years ago and then bought another car for 13 years. Just recently bought two more BMWs. I love them and will never drive anything else. More

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Paul Kolleck acted on finding an X3 to lease very quickly in addition to processing my trade-in at a fair price. Susan Ward gave a patient, thorough explanation of the complicated BMW controls at vehicle pic in addition to processing my trade-in at a fair price. Susan Ward gave a patient, thorough explanation of the complicated BMW controls at vehicle pick-up. More

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Paul Kolleck, Sales Person was outstanding throughout this purchase process. After deciding on vehicle, he kept us updated as to status as vehicle was in manufacturing and being delivered to dealership. this purchase process. After deciding on vehicle, he kept us updated as to status as vehicle was in manufacturing and being delivered to dealership. Once it arrived Paul notified us and Jemar, Finance, emailed all paperwork, to streamline the delivery process. When we arrived at the dealership to take delivery, Paul had Susan Ward, BMW Wizard on standby ready to walk through the features of the vehicle. Susan did an excellent job and offered if we have any questions to reach out to her for help! What a truly and amazing experience with dealership. This vehicle is truly The Ultimate Driving Machine as advertised. Respectfully, Jon and Brenda Schmiedebusch More

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We have been customers at the BMW store for 8+ years. They seem to have a better selection than the dealerships where I live. They are reasonable with respect to pricing. We have always worked with Paul They seem to have a better selection than the dealerships where I live. They are reasonable with respect to pricing. We have always worked with Paul and appreciate his responsiveness. Eric, the finance manager and Susan, the “BMW genius” are clear in going over the paperwork and all the tech in the cars, respectively. Even though we are only there an hour or two every few years, they don’t make us feel like strangers. We plan to keep coming back. More

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