Susanna Chavez
Susanna Chavez at Rusnak Volvo Cars Westlake

Susanna Chavez

Service Advisor

Rusnak Volvo Cars Westlake

3839 Auto Mall Dr
Thousand Oaks, CA 91362

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Susanna Chavez

May 17, 2025

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Employee Rating

Second visit to the dealership, all went extremely well. Susana was extremely knowledgeable and helped me immensely. She made me glad that I picked a Volvo. My last car was Lexus More

by laindianm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez

May 20, 2025

Rusnak Volvo Cars Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 22, 2025

Dealership Rating
Employee Rating

Susana and Brianna are always very helpful in all my service dealings and visits. Also, they are both very knowledgeable about my service questions and recommendations. More

by Cj
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez, Dennis Kramer

Apr 24, 2025

Rusnak Volvo Cars Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rusnak Volvo Cars Westlake. We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2025

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Employee Rating

Very good dealer. Seems to care about its customers. I have used Rusnak motors with both my BMW and my Volvo. More

by kahnduit@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Rusnak Volvo Cars Westlake responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 11, 2025

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Employee Rating

Friendly and great service even though they are very busy. Good communication platform. Helpful staff. More

by MR. DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez, Tirone Rogers

Apr 14, 2025

Rusnak Volvo Cars Westlake responded

Hi, thank you for taking the time to leave a review for us at Rusnak Volvo Cars Westlake. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 10, 2025

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Employee Rating

I needed a new key and fob. The service department took my order and I paid in December 2024. I was informed that it was on backorder and they would notify me when it came in. I More

by lyndahershey4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez

Apr 14, 2025

Rusnak Volvo Cars Westlake responded

Hi, we truly appreciate your honest feedback. Please reach out to us at (805) 567-2947 so we may identify ways to improve your experience.

April 03, 2025

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Employee Rating

Customers service and service was very impressive they diagnosed my car with the issue (pin pointing the problem) and how much it would cost. Not like a previous dealership I went too. More

by Shellyp03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez

Apr 03, 2025

Rusnak Volvo Cars Westlake responded

Thank you for your positive review. We hope we can be of service in the future.

April 03, 2025

Dealership Rating
Employee Rating

I leased my first Volvo in June 2023 and went in for my first service - the staff were beyond helpful, friendly and accommodating. The service was thorough and they kept me updated with timings. They did n More

by FirstTimeVolvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nesh Sekulic, Briana Ramirez

Apr 07, 2025

Rusnak Volvo Cars Westlake responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2025

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Employee Rating

After 3-4 calls, I managed to speak with a human in the service dept., and was told to book my appointment online. I called yet another time to get the appointment on the phone. Once I went there for servi More

by RamK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2025

Rusnak Volvo Cars Westlake responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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