Susanna Chavez
Susanna Chavez at Rusnak Volvo Cars Westlake

Susanna Chavez

Service Advisor

Rusnak Volvo Cars Westlake

3839 Auto Mall Dr
Thousand Oaks, CA 91362

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5.0
16 Reviews
5.0

16 Reviews

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16 Reviews of Susanna Chavez

September 10, 2025

Dealership Rating
Employee Rating

Susana was helpful throughout the entire process. I had a warranty issue and the device team quickly found the issue. The part was ordered and I was back on the road in no time. Will recommend this V More

by hsalcedo14
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Rusnak Volvo Cars Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2025

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Employee Rating

When I take my car inside it's all black spots from the mechanic who was working on my car I asked the guy to clean the standing there he said was there before I just take my car from the car wash I was ha More

by Shohreh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2025

Rusnak Volvo Cars Westlake responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (805) 567-2947 so we can assist you further.

July 26, 2025

Dealership Rating
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Very nice service representative with this dealer, address my car's issue appropriately with courtesy and professionally. More

by xjli88
Service Price Transparency
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Recommend Dealer
Yes
Jul 27, 2025

Rusnak Volvo Cars Westlake responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

July 11, 2025

Dealership Rating
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New building, Great reputation, great service and sales department. Susana in service and Barry are great to work with. Car was promised in time and ready when we went to pick it up. Can’t say enough about More

by Mickey Belt
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez, Dennis Kramer , Nesh Sekulic

Jul 14, 2025

Rusnak Volvo Cars Westlake responded

Hi Mickey, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak Volvo Cars Westlake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2025

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I am pleased . ...my car is repaired ..she was very professional and helpful...the loaner program also is good...coffee is good too...and I could glance this a EX30. More

by jaganxx
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez

Jun 30, 2025

Rusnak Volvo Cars Westlake responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

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Employee Rating

Staff is very friendly, however the wait for the service was extremely long . I arrived at 10:00 to service my car. Had to wait until 4 pm until my car was done. More

by gisela.stowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez, Dennis Kramer

Jun 21, 2025

Rusnak Volvo Cars Westlake responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

June 05, 2025

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Customer Service is always very friendly and knowledgable. My Rep is Susanna and she is terrific! More

by lisaruby
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Rusnak Volvo Cars Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

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Employee Rating

The Rusnak team was courteous and capable. The work was performed on schedule and to my satisfaction. More

by Ken B
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez

Jun 09, 2025

Rusnak Volvo Cars Westlake responded

Hi Ken, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

Dealership Rating
Employee Rating

Second visit to the dealership, all went extremely well. Susana was extremely knowledgeable and helped me immensely. She made me glad that I picked a Volvo. My last car was Lexus More

by laindianm
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez

May 20, 2025

Rusnak Volvo Cars Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 22, 2025

Dealership Rating
Employee Rating

Susana and Brianna are always very helpful in all my service dealings and visits. Also, they are both very knowledgeable about my service questions and recommendations. More

by Cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Ramirez, Dennis Kramer

Apr 24, 2025

Rusnak Volvo Cars Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rusnak Volvo Cars Westlake. We are always more than happy to assist you if anything else comes up. Take care!

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