Susanna Chavez | Page 3

Friendly and great service even though they are very busy. Good communication platform. Helpful staff. busy. Good communication platform. Helpful staff. More

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I needed a new key and fob. The service department took my order and I paid in December 2024. I was informed that it was on backorder and they would notify me when it came in. I The service department took my order and I paid in December 2024. I was informed that it was on backorder and they would notify me when it came in. I didn't hear from them until I called April 2025. My key had been there but they neglect to notify me. I was able to make an appointment and installation went fine today. More

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I leased my first Volvo in June 2023 and went in for my first service - the staff were beyond helpful, friendly and accommodating. The service was thorough and they kept me updated with timings. They did n first service - the staff were beyond helpful, friendly and accommodating. The service was thorough and they kept me updated with timings. They did not have a loaner available for me and instead got me an uber back and forth during my service appointment. The invoice had detailed notes of the couple things I pointed out and my service advisor went over them with me as well. I expected it to be a little disorganized as they are in the middle of construction but instead it was smooth, a wonderful and easy experience ! Thank you ! More

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Customers service and service was very impressive they diagnosed my car with the issue (pin pointing the problem) and how much it would cost. Not like a previous dealership I went too. diagnosed my car with the issue (pin pointing the problem) and how much it would cost. Not like a previous dealership I went too. More

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After 3-4 calls, I managed to speak with a human in the service dept., and was told to book my appointment online. I called yet another time to get the appointment on the phone. Once I went there for servi service dept., and was told to book my appointment online. I called yet another time to get the appointment on the phone. Once I went there for service, everything went smoothly. Susana was very friendly and courteous. She explained the process and set the expectations on the cost. After I checked my car in, all the communication happened via text messaging and I received continuous updates with links to see my service details, invoice, and respond to the agent. It was a pleasant digital experience. Susana was very helpful and pleasant to speak with. I rate her service as excellent!! I really wanted to get the car washed today. The carwash was not available because there is some construction work going on. Hope car wash service is restored by the time I go back next time. Thank you for the great service on a lovely car (XC40). Best regards, Ram Ko More

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