TJ Ellis

My vehicle was purchased in 2016 at Jim Glover on the River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I r River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I received an alert that an oil change was due while en route to Louisiana. I contacted Jim Glover and was advised that service must be performed exclusively at Jim Glover to maintain warranty eligibility and was asked to bring the vehicle in upon return. I did as asked and was told the warranty was still effective, also with the service receipt indicating a charge for the EFL program My commitment to servicing my vehicle exclusively at Jim Glover is further documented through subsequent appointments. Moving forward, on 08/05/2022 I was in need of what I felt was an air conditioning/heating check, but Jim Glover had no timely availabilities for service, thus the service was completed elsewhere, at which time the water pump was replaced and the oil/filter was replaced. I spoke with personnel at Jim Glover and relayed the details of that service. On 11/04/2022 I received my scheduled service with Jim Glover, again indicating the EFL program charge. Subsequent services, all within program parameters were completed, again all with the EFL charge, moving forward to my most recent service receipt dated 11/22/2024 again indicating the warranty still active, with the additional charge for Engines for Life – BG – MOA on the receipt. On 01/13/2025 I reported an issue with my vehicle, including a "check engine" light and an unusual noise under the hood. I was instructed to come in immediately, which I did, and after the mechanics checked my vehicle, I was informed that diagnostics showed no identifiable issues, and the "check engine" light was reset. I specifically inquired about the oil and fluid levels, to which I was reassured that all levels were normal. I was NOT advised to leave the vehicle for further inspection but was told if it happened again, to bring it back. The following morning,, about 5 miles later, smoke appeared from under the hood. I immediately stopped the vehicle and contacted the service department. Per their recommendation, I arranged for the vehicle to be towed to Jim Glover for diagnosis. After three weeks without access to a loaner vehicle, I was informed that the #6 rod had broken, causing a hole in the engine block, which resulted in the oil leak and subsequent smoke. A claim was placed by Jim Glover to BG Engines for Life, and was denied. I was informed that Jim Glover does not control BG’s claim decisions. However, I would assume Jim Glover does support the program since they so actively encourage this at the time of vehicle purchases. Jim Glover did tell me that they convinced EFL to "contribute" $2000 for repair that could only be done at Jim Glover, and Jim Glover offered an employee discount to their estimate, leaving me with $5,894.93, a result I find unacceptable due to the history and documentation listed above. I was led to believe my warranty was active throughout all of those years, and asked Jim Glover for a complete resolution, however they would not budge. I eventually took my vehicle elsewhere and paid out of pocket. I spent over $1200 in rental car fees while awaiting responses/horrible communication, tow charges, and eventually paid $3823.39 for a refurbished engine. I have asked only for reimbursement of that repair, given the fact that I continued to pay for that warranty service and the fact that my engine blew mere hours after I was told no issue was found upon inspection. More

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Awesome dealership and awesome service. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. More

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3 days to repair that's a OK. But had to take back due to huge oil leak. 5 days no car & wouldn't provide me a loaner. I might have bought a new jeep if I got the chance to drive But had to take back due to huge oil leak. 5 days no car & wouldn't provide me a loaner. I might have bought a new jeep if I got the chance to drive one. Cost to repair was better than another dealship. More

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Bought the vehicle with check engine light on. Promised to have fixed but was waiting on a loaner vehicle because my wife does dialysis. After 8 months and multiple phone calls we just dropped it Promised to have fixed but was waiting on a loaner vehicle because my wife does dialysis. After 8 months and multiple phone calls we just dropped it off and had my son take her to her appointments. 8 hours later. I was called told it was ready. My wife and son picked it up. I had her shut it off and turned it back on and check engine light came back on. I called back and turns out I believe his name was TJ just reset it instead of have it fixed. I got in touch with Dakota who has been helping throughout most of the process had me bring it back in the following week and has the issue fixed. Over all good experience. Just time to get it fixed and TJ lying to us has been only issues. More

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Very good experience always friend and work is usually done before expected. Would recommend them to anyone. done before expected. Would recommend them to anyone. More

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Fast& efficient service. very thorough and pleasant service staff.Was very pleased.wI will always use Jim Glover for service very thorough and pleasant service staff.Was very pleased.wI will always use Jim Glover for service More

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Sales dept was great. Service dept was good once the ordered parts. Ram was not good at having parts available. 6 months to get fixed. Service dept was good once the ordered parts. Ram was not good at having parts available. 6 months to get fixed. More

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Brooklyn is the BOMB! Incredibly nice, knows the products and is SUPER HELPFUL! TECHS, TRAVIS, THE WHOLE GREW GET 4**** STARS. Need help with service? Ask for Brooklyn! Incredibly nice, knows the products and is SUPER HELPFUL! TECHS, TRAVIS, THE WHOLE GREW GET 4**** STARS. Need help with service? Ask for Brooklyn! Roses are Red ! Brooklyn's the Best If you need Car/Truck/SUV SERVICE ... GLOVER'S & BROOKLYN BETTER THAN ALL the REST! More

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There are many reasons I use this dealership but the service is number 1! They are outstanding service is number 1! They are outstanding More

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Very friendly and the service department alway takes care of my family by getting us in and out quickly. They make sure things are done correctly which you cannot say for all dealerships. Customer first befo of my family by getting us in and out quickly. They make sure things are done correctly which you cannot say for all dealerships. Customer first before anything is they way I feel when I walk through the door More

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