TJ Pardue

The people were all so kind and answered my questions I had. They fixed my vehicle and even brought it home which I appreciated very much. Would recommend them to everyone! had. They fixed my vehicle and even brought it home which I appreciated very much. Would recommend them to everyone! More

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They are lacking on service advisors and took over 10 minutes to acknowledge my presence .they have these people call me all the time to come back and get service I did and this is how I was treated. It minutes to acknowledge my presence .they have these people call me all the time to come back and get service I did and this is how I was treated. It will be awhile before I come back. More

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Jessica is fantastic. She’s good to work with. She kept me informed of everything that was going on. She sent me a video of the inspection. I appreciated that I asked her She’s good to work with. She kept me informed of everything that was going on. She sent me a video of the inspection. I appreciated that I asked her to check on a couple of different things and she did that Ford is a whole lot better now than the other owner was. I started going to Town & Country before y’all bought the dealership I guess for two or three oil changes I like it much at at Gallatin Ford we appreciate y’all it’s so funny when I walked in Jessica was on the phone. She said she would be with me in a few minutes. I think the general manager was there. He wanted to know if I wanted a cup of coffee I said, yeah that sounds good so I got my wife not a cup of coffee just go check me out. We went out on the patio and drank the coffee. It was so good I went back and got us another cup. Y’all keep up the good work thank you. More

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Jessica’s team did a fantastic job on my Maverick. The technician even sent me a walk around video. Very impressive!! The technician even sent me a walk around video. Very impressive!! More

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Jessica does a fantastic job with all the my auto needs. She worked with the insurance company She worked with the insurance company More

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2022 Ford F350 diesel. Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not work Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not working. Repaired under my extended warranty. Got my truck back two days later and had problems starting it, I had both batteries checked and learned both were bad. I had asked the service advisor about the batteries when I picked up my truck and was told they were good for 4 years. I checked online about how bad batteries and how it affected the Def system sensors. Online it states bad batteries does affect the sensors by showing bad when they are not. Contacted the service manager and was told he would be looking into it and would call me right back. 5 hours later and multiple calls to Gallatin Ford service manager and still no response. Multiple calls to service manager over the next couple days with messages left. Still no response from service manager. My paperwork provided to me said they performed a multi point inspection. Don’t believe that happened with two bad batteries. Probably replaced sensors that didn’t need to be replaced. Check of batteries showed one was completed dead and the second one only had 25 cca. Because of the poor communication with the service manager and service that probably shouldn’t have been done I will never recommend Gallatin Ford to friends or family. More

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The work was done in a timely and professional manner. Was. The ladies at the desk were professional and focused. Was glad to see TJ back Was. The ladies at the desk were professional and focused. Was glad to see TJ back More

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Friendly, knowledgeable about the vehicles, determined to find the vehicle that you are looking for find the vehicle that you are looking for More

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Had an appointment at Gallatin Ford the experience was great as usually had my oil changed and tires rotated. Was in and out within about an hours time even with them being busy. great as usually had my oil changed and tires rotated. Was in and out within about an hours time even with them being busy. More

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UPDATE: I did get to speak to TJ yesterday 7/14/25 about the situation and he made it right. I do appreciate him and working with me and the situation and I’m updating my review based on the service and hon the situation and he made it right. I do appreciate him and working with me and the situation and I’m updating my review based on the service and honoring my quote. Thank you again TJ. Short version: was verbally quoted $150 and then my bill was $540 before they threw on a 15% and dropped it to $460. ASK FOR A WRITTEN QUOTE AND ASK IF THATS LABOR OR THE WHOLE SERVICE, BECAUSE THATS THE “MISCOMMUNICATION” Long version: I went in on 6/30/25 for a complimentary fuel injector replacement. I explained to Lauren that I did not want to pay any diagnosis fee because I was there for the free service. We went back and forth, she wasn’t going to charge me for the diag. Then told me in the waiting room that the fuel injectors weren’t the problem on my bronco but it was my purge valves. When I asked how much she said if I had paid the $250 it would be $150 but I was going to have to come back because she needed to order the part. I then paid the $250 and scheduled to do the replacement on 7/7/25. Dropped off the bronco, got a ride home, get my receipt, and my bill was $540. I call and get another girl explaining this wasn’t the price I was quoted and she said I would get a call back. Before I got the call back I got an updated receipt with a new total of $460. I then got a call from Lauren and when I said that wasn’t the amount we discussed she said that 1. She never said that. 2. If she HAD said that, it was the quote for LABOR and not the entire service. (Labor was actually $109). We started going back and forth, she said she could go talk to parts and see if the price could be lowered (she didn’t) but that was the best she could do. She then also told me she didn’t know why I was going off of verbal when I had received the quote with my 6/30 receipt, which I didn’t have and was in my bronco so I couldn’t prove if it was on there or not at the time. I obviously needed my vehicle so I paid for it. When I spoke to the shuttle guy he had asked me twice if I had reminded Lauren about paying by the diagnosis fee, which I did and that was all his input on that. I was so pissed I collected my vehicle and get home to look at the paperwork.. NOWHERE does it show a quote. So the attitude she gave me about being dumb for not knowing the total was for nothing. I called them the next day to let her know it wasn’t there, I got someone else, either her or the service manager was suppose to call me back, I received a call that hung up as I was answering, I called back immediately to tell them I missed a call and was told that I’d receive a call back and they made a note that there was no attempt at a voicemail being left. I was transferred and left Lauren a voicemail that I never got a call back to. More

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