Tad Hutchison

April 28, I took my Nissan to the Burleson dealership. I complained that the suv died upon crossing the railroad tracks, the dash had a lot of warning lights on, the carplay panel flashed a couple of tim I complained that the suv died upon crossing the railroad tracks, the dash had a lot of warning lights on, the carplay panel flashed a couple of times. When the suv restarted I had no air conditioning or air flow. Service department said they could not find a problem. I complained again so they sent a employee to ride with me to verify the lost of power which didn't happen. I took pictures of the instrument panel when many warning lights flashed off an on, but i could only capture a couple when it happened again. Then I visited Nissan of ft worth, said they couldn't find anything and charged me for checking a front sensor. Today safety recall notice. It states your model may have a manufacturing defect leading to engine damage and engine failure, with a risk of engine failure and FIRE. I believed neither service department took my concerns seriously. Both service departments said they couldn't find a reason for the issues I am experiencing. The young male driver that pick me up, I will go out of my way to let that speeding van get by More

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While the Burleson Nissan service center's staff and service are of great quality, I would like to comment on one aspect that I found to be frustrating and disappointing, that is, the automated messagin service are of great quality, I would like to comment on one aspect that I found to be frustrating and disappointing, that is, the automated messaging system. In every attempt to contact my service advisor by phone, I have had automated voicemail and text messages fail to go through. As both a customer, and as a customer service professional, I find this totally unacceptable and in need of immediate attention! More

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Had a nail in the tire and also sidewall damage. Nissan was able to use my warranty to get the tire fully replaced at no charge quickly and painlessly. Nissan was able to use my warranty to get the tire fully replaced at no charge quickly and painlessly. More

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I always get excellent service when I bring my car in for oil change and maintenance. Tad was so nice and professional when I was there yesterday, and I have been happy with other service dept personnel in oil change and maintenance. Tad was so nice and professional when I was there yesterday, and I have been happy with other service dept personnel in the previous visits. I highly recommend this dealer for service. More

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Robert was great taking care of contacting about what needs to be done to my car. Also, the dealership loaning me a car while my car was being worked on. I really appreciated that. needs to be done to my car. Also, the dealership loaning me a car while my car was being worked on. I really appreciated that. More

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Great customer service. Took my 2015 Nissan Versa Note with a check engine and let me know every step of the way its progress. They got it fixed. Took my 2015 Nissan Versa Note with a check engine and let me know every step of the way its progress. They got it fixed. More

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I brought my car in for the state inspection and coolant inspection. I was advised my car needed a lot more maintenance and appreciate them telling me what was needed since we are using it for a trip. inspection. I was advised my car needed a lot more maintenance and appreciate them telling me what was needed since we are using it for a trip. More

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Excellent service. Tad stayed on top of things and kept me informed. Pleasure doing business here. Tad stayed on top of things and kept me informed. Pleasure doing business here. More

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I I would just like to say how much I do appreciate the workers at the dealership. Along with being professional they the nicest group of people I've dealt with. This is why they will forever have my busin workers at the dealership. Along with being professional they the nicest group of people I've dealt with. This is why they will forever have my business. Thank u Burleson Nissan.. More

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I love them! They are always consistent with great customer service!! Everyone is always kind They are always consistent with great customer service!! Everyone is always kind More

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