Taj Tulloch

I took my car to the GMC service center because it wouldn’t start. They charged the battery and told me everything was fine. However, the same issue happened again the very next day. I brought the car wouldn’t start. They charged the battery and told me everything was fine. However, the same issue happened again the very next day. I brought the car back, and it ended up sitting there for four days without any work being done. The service was extremely disappointing. On top of that, they refused to provide me with a loaner vehicle, which made it very difficult for me to get to work. I eventually decided to take my car and bring it to another dealership. I am very unhappy with this experience and request that this matter be addressed properly. More

by Yurii Mokretskyi Verified Customer Verified Customer

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They were great. Helped out with everything. Answered all questions. Very polite. Did the job fast and responsible. Very respectful. Help out with my wife and I with Helped out with everything. Answered all questions. Very polite. Did the job fast and responsible. Very respectful. Help out with my wife and I with getting what we want and I would recommend going there in the near future. Great job everyone. More

by joeybx1223 Verified Customer Verified Customer

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We’ve been in and out of this service center for the same problem multiple times over the life of our lease without a resolution. Two nice employees. Everyone else changes more than I change my socks. Go els problem multiple times over the life of our lease without a resolution. Two nice employees. Everyone else changes more than I change my socks. Go elsewhere. More

by chernandez0724 Verified Customer Verified Customer

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I'm not pleased, they haven't solved anything for me, lack of word, lack of professionalism, they stayed 4 days with the car saying that it has nothing, really disappointed with the Buick brand, the car lack of word, lack of professionalism, they stayed 4 days with the car saying that it has nothing, really disappointed with the Buick brand, the car has been 7 months already 3 times that I'm putting it in the mechanic, the first time 1 month they didn't give me a solution either I was with that car that smelled of gas, they told me that the car had nothing, the second I went they fixed it for me and now they tell me the same, today 05/02/2025 they called me and told me that if I want me to take it On Tuesday, on 05/01/2025 they told me that the car was going to stay a week for a spare part, it's one lie after another. Lack of empathy and seriousness, on the part of the staff. More

by LIZAE20122008 Verified Customer Verified Customer

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Crappy service I’m about to trade in the car I just picked up I wish service was better they tried but I got a 6 for a 9 picked up I wish service was better they tried but I got a 6 for a 9 More

by dgrant631 Verified Customer Verified Customer

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I was so glad to find a Dealer that meet my needs and also work with me with transparency and honesty. Thank Robert Acerbo (Salesmen) and Ryan Nimmo. They were patience and kind to me and answered all my also work with me with transparency and honesty. Thank Robert Acerbo (Salesmen) and Ryan Nimmo. They were patience and kind to me and answered all my question even when I have so many. Thank you EMPIRE Buick GMC of White Plains for making my dream come true. I will recommend you guys to my friends -and family. More

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Jovani Haskins was awesome! ! I highly recommend him as well as everyone else at GMC in White Plains!! Best customer service I've had in the longest time!! ! I highly recommend him as well as everyone else at GMC in White Plains!! Best customer service I've had in the longest time!! More

by philtine Verified Customer Verified Customer

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Nice place to buy a car, people are really friendly and helpfull throughout the experience helpfull throughout the experience More

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He was really helpfull with the procedure. He made it easy and he was patient with my needs He made it easy and he was patient with my needs More

by jctupac Verified Customer Verified Customer

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When it came to having Kyle as my salesman, i don't think I would have wanted anyone else to help me out. He was very professional and friendly at the same time, we had plenty of laughter but when it came to I would have wanted anyone else to help me out. He was very professional and friendly at the same time, we had plenty of laughter but when it came to business be was more than professional. I would definitely recommend Kyle to anyone who is looking to purchase or lease a car or just to gather information. More

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