Tanner Whitworth

I would highly recommend Bill Luke San Tan, especially our salesperson, Tanner. Our experience with Tanner was positive from beginning to end. My husband and I visited the dealership after conducting exte our salesperson, Tanner. Our experience with Tanner was positive from beginning to end. My husband and I visited the dealership after conducting extensive research on vehicles we were interested in. The dealership happened to have two of the models we wanted to see, and Tanner took the time to walk us through the pros and cons of each. He provided thoughtful guidance that helped us make an informed decision and worked hard to ensure we felt comfortable and confident with our choice. This is the second time we have purchased a vehicle from Bill Luke, and it is a dealership we would certainly consider again in the future. That said, there were a few areas where the experience could have been improved. Five days before our visit, I received an email with an internet price for the vehicle we ultimately purchased. When we mentioned the email at the dealership, we were informed that the price had increased by over $400. It would have been appreciated if the dealership had honored the originally quoted price. Additionally, despite having an appointment, the wait time for financing was longer than expected. At times it felt as though our time was not valued as much as we valued the dealership’s. Another inconvenience involved the vehicle’s mobile app membership. I had to cancel the dealership’s account associated with the vehicle and set up my own, which required sending proof of purchase and waiting 48 hours for processing. This seemed like something that could have been handled by the dealership during the purchase process. Lastly, the vehicle had very little gas in it when we drove it off the lot, which was somewhat disappointing after completing the purchase. Overall, however, Tanner provided excellent service and made the buying experience positive, which is why we would still recommend Bill Luke San Tan to others. More

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I recently traded in my vehicle and gave a down payment, over a week later I received a call stating the terms of the lone had changed and in order to keep my vehicle I had to pay an additional $20,000. I w over a week later I received a call stating the terms of the lone had changed and in order to keep my vehicle I had to pay an additional $20,000. I was told I could also trade it for a similar vehicle but they only had one other similar vehicle. I had no choice but to take back my trade in and give back the vehicle that myself and my family were very excited to have. When we went to the dealership this morning everyone we interacted with seemed uncaring and unwilling to help. This has been extremely stressful and has included large expenditures that we will not recoup, we feel taken advantage of. More

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