Tanya Shelby

Ethan did it again! He is the absolute best car salesman, hands down. He is trustworthy and always goes above and beyond to get us in the best vehicle for us! He sold my He is the absolute best car salesman, hands down. He is trustworthy and always goes above and beyond to get us in the best vehicle for us! He sold my sister 2 cars, my dad a truck, my daughter a ford edge, and now he got me in a Honda CRV! There is no other person my family would rather work with. We tell him our price and needs and he goes to work! He doesn’t put you in a car just for a sale, he makes sure you are happy!! Thank you, Ethan!! You are the absolute best! Tanya came in making the deal work with the bank! She worked so hard to find the best bank for me. She worked very hard on sealing the deal! I cannot believe she got the numbers to move to where they needed to be. She is an absolute rockstar. Shane came in to help finish things up, he made sure my car was exactly what I wanted and helped finalize all the paperwork! He is super friendly, very professional, and it felt like I was working with someone I knew for a while. Ethan, Tanya, and Shane are the power team!! I will never use anyone else! More

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This is my second buying experience with Ethan. He made the experience easy and enjoyable once again. He answered every question I had about my car, and he was sure that i knew everything about the He made the experience easy and enjoyable once again. He answered every question I had about my car, and he was sure that i knew everything about the car before leaving the lot. I would definitely recommend Ethan and Merchant Ford and Merchant Honda to anyone! More

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VERY VERY VERY UNPROFESSIONAL! I was informed by a salesperson that I was approved for a car mid February however I had to wait for the car to be brought in, in which it took almos I was informed by a salesperson that I was approved for a car mid February however I had to wait for the car to be brought in, in which it took almost 2 weeks and I was updated with false hope. As I was getting ready to go pick up the car Tuesday after being told I was approved and the car was ready ALL OF A SUDDEN the car has issues THEN I was informed they had another car for me. I called Ethan as instructed and he informed me that Tanya informed him that there was never a car nor deal! I wasted my time and patience with this dealership AND Ethan was very rude on the phone and unprofessional along with Tanya as a financial advisor!! DO NOT WASTE YOUR TIME HERE! They are super unprofessional!! More

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Tanya was helpful in purchasing my vehicle and was patient and provided a great experience. Tanya made sure that I received the best deal for my vehicle. I loved it! patient and provided a great experience. Tanya made sure that I received the best deal for my vehicle. I loved it! More

by ashleyboykins28 Verified Customer Verified Customer

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