Taylor Cook

My sales agent, Taylor, was wonderful. She was kind and informative throughout the whole buying process. Our issues started when we were handed off to others. I wired a down payment to She was kind and informative throughout the whole buying process. Our issues started when we were handed off to others. I wired a down payment to the dealership and was told I would get my temporary tags when it went through. I was called (not by Taylor) the next morning to come in and get my car detailed and to get the temporary tag. That was a wasted trip because the dealership still hadn’t gotten my wire transfer and I had to make an additional trip back the next day when the wire had gone through. The process felt excruciatingly long after Taylor handed us off to the next department. After the long process in the finance office, we heard the finance person ask Taylor to get us out of his office. We would’ve GLADLY left if he had just told us the process was over with him. Next, it’s been over 2 weeks and my trade in still isn’t paid off. The payment is due today. I’ve never had a late payment or negative mark on that auto loan so it’s extremely frustrating that process has taken so long. I called a week ago to inquire about this, had to leave a message, and nobody called me back. I texted a number that had sent me messages before for help, and someone named Stephanie, informed me it would be paid on 10/6. On 10/8, when it still didn’t reflect as paid, I texted the number again. Stephanie got very rude with me and told me “as discussed” it was paid Monday. When I asked for a confirmation number or check number (as requested by my trade in loan provider) she sent me a screenshot that doesn’t make anything clear. I told her (in a text back) I’m sure she can understand my frustration and that it wasn’t even clear who I was texting. She then called me, continued to be rude for no reason, and I told her I wasn’t going to argue about the same thing via phone all day. She told me “sounds great” and I ended the call. I would be hesitant to ever recommend anyone that I know going to Oakes based on my interaction with finance and Stephanie alone. I just spent $45k on a car, I shouldn’t be treated with such disrespect. Once again, I want to make it very clear that Taylor was the absolute best and we would 10/10 do business with strictly just her again. More

by karnacarlson Verified Customer Verified Customer

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My Oakes Kia of NKC was a great experience with nice people and a great selection of new and used cars. I also had an awesome sales associate to help me through the process fast and seamlessly. Thanks T people and a great selection of new and used cars. I also had an awesome sales associate to help me through the process fast and seamlessly. Thanks Taylor we appreciate all the help and we love our new car! Don’t hesitate to stop and give and take a look at Oakes Kia of NKC! More

by David B Verified Customer Verified Customer

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Did really good until the temp tag wasn't on the car. She was good about keeping in touch. She was good about keeping in touch. More

by trampus22 Verified Customer Verified Customer

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Taylor was so sweet and easy to work with. She was upfront and made the process of purchasing a vehicle relatively easy. I would encourage you to ask for her when contacting the dealership. She was upfront and made the process of purchasing a vehicle relatively easy. I would encourage you to ask for her when contacting the dealership. More

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The great communication from Taylor Cook via email was what brought me in from several counties away. Blake Reynolds made buying a car super simple. Zero xx. He went above and beyond. what brought me in from several counties away. Blake Reynolds made buying a car super simple. Zero xx. He went above and beyond. More

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I am a first time buyer, and Steven was amazing to work with! He is super knowledgeable and made it all super easy!! with! He is super knowledgeable and made it all super easy!! More

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We stumbled upon Oakes Kia a few years ago and have since bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! More

by LINDA.THORNBURGH Verified Customer Verified Customer

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