Taylor Cook

Oakes Kia KC cleared check engine light for miss fires in banks 1,2,3 before the vehicle was sold to us according to Oakes Kia Olathe inspection. After 5k miles and 3 months of driving the vehicle had absolu banks 1,2,3 before the vehicle was sold to us according to Oakes Kia Olathe inspection. After 5k miles and 3 months of driving the vehicle had absolutely no oil on the dip stick, bad fuel injectors and spark plugs. The same service advisor said “the only way the vehicle would end up in this shape this fast would be poor previous maintenance and ownership, this isn’t something that happens in 5k miles “. Unfortunately, the vehicle was routinely serviced at Oakes Kia in kc and was put through a 135/85 point inspection (received conflicting statements from carfax, sales, sales manager, and the gsm). I asked for the report of said inspection a week ago and was told to give them just a moment. The inspection I’ve received is nothing more than stating the work they did don’t the vehicle (oil change, wipes, tire rotation) not the inspection that determines if something is worthy of certification. It took me till Monday the following week to receive that document. So I called and asked for the GM and was directed to Meaghan the GSM. I told her Gahzi was sure to tell me they “don’t keep those inspections on file and would never be required to by the state and I could just scratch trying to get their help as this point”… Meaghan was sure to tell me “that’s a lie, not sure why he told you that, and sorry he kept over promising and under delivering”. She was sure to make me feel like she would get something done for me the first 5 minutes. However 3 days later and she still “can’t” send over said inspection highlighting the either 165 or 82 point inspection after ensuring me it’s right here and I’ll just email it over. Now the doc won’t go to pdf… not sure why they can’t print it/pull the file and send me a photo of it via text or email.. it’s 2026? The blanket lies about needing to keep an inspection that was used to qualify the vehicles a Oakes certified pre-owner and complete lack of progression after one week is beyond disappointing and further makes me question the inspection. As it would anyone. The high pressure, “get it done while they are here” that we experienced when buying is conveniently far from what we are getting now that we have major issues and their sister store stating it was in this condition before our purchase. Unfortunately I can’t go to the dealership and sit face to face with them for hours as I’m in the hospital for the 8th day. $5k of repair bill and a week later I have received 1 phone call, 1 text ( I completely understand your frustration. I am shooting over an email with the recon inspection. I will also get some numbers put together on the K4! -Meaghan), 1 email (I am trying to generate a pdf version of the inspection report and it isn't cooperating. I will be able to get it from my recon manager first thing in the morning to send over. -Meaghan), and 1 phone call (stating how busy she is but just needs 10 minutes to get me what I’m asking for -Meaghan). None of which being the inspection, realistic payment options, or a step in the right direction. I’ve asked to speak with the GM since Friday off last week (it’s Thursday).. he’s been out of the office everyday all day apparently. When I was directed to Meaghan it took 2 days of asking for a phone call and sitting on hold for 30 minute periods because “she was the only manager here and is swamped with customers” (Taylor), “I was in meetings all morning will reach out soon” (Meaghan.. and didn’t), and “she is actually meeting with the GM about it now” (Gavin) Now I’m being told sorry… Meaghan is off today you’ll have to wait. Every customer has been proven to be prioritized over us dispite our patience and understanding of what we will lose in this situation. Most frustrating part… I bought from this store because of the owners history from a small mom and pop store in Lawrence Kansas (my hometown) to the operation that it is and got completely ran through the ringer so far for my trust More

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Bryan did a great and courteous job with the showing and selling the autos available. Though the auto that was eventually sold, it was discovered that some paint was damaged on the passenger lower doors. E selling the autos available. Though the auto that was eventually sold, it was discovered that some paint was damaged on the passenger lower doors. Eventually the service dept and Jarrod helped with the service necessary by the body shop. Second. the front passenger side was missing the floor mat. I need to talk Bryan and Jarrod to see if one of these rug mats somewhere. Finally Chris took a lot of time for more money but was not interested. More

by Merl Dunham Verified Customer Verified Customer

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My sales agent, Taylor, was wonderful. She was kind and informative throughout the whole buying process. Our issues started when we were handed off to others. I wired a down payment to She was kind and informative throughout the whole buying process. Our issues started when we were handed off to others. I wired a down payment to the dealership and was told I would get my temporary tags when it went through. I was called (not by Taylor) the next morning to come in and get my car detailed and to get the temporary tag. That was a wasted trip because the dealership still hadn’t gotten my wire transfer and I had to make an additional trip back the next day when the wire had gone through. The process felt excruciatingly long after Taylor handed us off to the next department. After the long process in the finance office, we heard the finance person ask Taylor to get us out of his office. We would’ve GLADLY left if he had just told us the process was over with him. Next, it’s been over 2 weeks and my trade in still isn’t paid off. The payment is due today. I’ve never had a late payment or negative mark on that auto loan so it’s extremely frustrating that process has taken so long. I called a week ago to inquire about this, had to leave a message, and nobody called me back. I texted a number that had sent me messages before for help, and someone named Stephanie, informed me it would be paid on 10/6. On 10/8, when it still didn’t reflect as paid, I texted the number again. Stephanie got very rude with me and told me “as discussed” it was paid Monday. When I asked for a confirmation number or check number (as requested by my trade in loan provider) she sent me a screenshot that doesn’t make anything clear. I told her (in a text back) I’m sure she can understand my frustration and that it wasn’t even clear who I was texting. She then called me, continued to be rude for no reason, and I told her I wasn’t going to argue about the same thing via phone all day. She told me “sounds great” and I ended the call. I would be hesitant to ever recommend anyone that I know going to Oakes based on my interaction with finance and Stephanie alone. I just spent $45k on a car, I shouldn’t be treated with such disrespect. Once again, I want to make it very clear that Taylor was the absolute best and we would 10/10 do business with strictly just her again. More

by karnacarlson Verified Customer Verified Customer

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My Oakes Kia of NKC was a great experience with nice people and a great selection of new and used cars. I also had an awesome sales associate to help me through the process fast and seamlessly. Thanks T people and a great selection of new and used cars. I also had an awesome sales associate to help me through the process fast and seamlessly. Thanks Taylor we appreciate all the help and we love our new car! Don’t hesitate to stop and give and take a look at Oakes Kia of NKC! More

by David B Verified Customer Verified Customer

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Did really good until the temp tag wasn't on the car. She was good about keeping in touch. She was good about keeping in touch. More

by trampus22 Verified Customer Verified Customer

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Taylor was so sweet and easy to work with. She was upfront and made the process of purchasing a vehicle relatively easy. I would encourage you to ask for her when contacting the dealership. She was upfront and made the process of purchasing a vehicle relatively easy. I would encourage you to ask for her when contacting the dealership. More

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The great communication from Taylor Cook via email was what brought me in from several counties away. Blake Reynolds made buying a car super simple. Zero xx. He went above and beyond. what brought me in from several counties away. Blake Reynolds made buying a car super simple. Zero xx. He went above and beyond. More

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I am a first time buyer, and Steven was amazing to work with! He is super knowledgeable and made it all super easy!! with! He is super knowledgeable and made it all super easy!! More

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We stumbled upon Oakes Kia a few years ago and have since bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! More

by LINDA.THORNBURGH Verified Customer Verified Customer

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