Taylor Zakrewski

Not happy at all with the service or experience after my last purchase have had nothing but issues with the last vehicles I got and the said the had fixed the problem and after they delivered my truck it st last purchase have had nothing but issues with the last vehicles I got and the said the had fixed the problem and after they delivered my truck it still had the same problem and had left tools and parts under the hood . They have lost my business from here on out More

Report | Print

Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles round trip to pick it up…. But, they would NOT honor the $500 coupon that they originally offered with the full price payment. AND, we made a 2nd 200 mile round trip to deliver the cashier’s check (adjusted full payment) to them (without trade in) for purchase. BAD business!! More

Report | Print

Terrible Customer Service and Communication We purchased new Dodge Durango May 29th. It had a paint flaw on right panel. Was late when we purchased and service was closed. I was told to bring it We purchased new Dodge Durango May 29th. It had a paint flaw on right panel. Was late when we purchased and service was closed. I was told to bring it back so they could get pictures and would get if fixed. I was also told that I would get a cargo cover at the same time. I called every week plus e-mailed Taylor. Nobody ever returned my calls period. When I would talk to Service nobody ever new what was going on and always would get back to me and never happened. I always got the excuse waiting on manufacturer. Why would you wait when either way it was promised to be fixed. After much frustration and me calling every week finally got Mike to call me back on week six, very frustrating. Was told bring it in on Saturday and would take 3 day's to fix. I should have been able to pick it up today. I called and now it's a week, so maybe Friday. When you purchase a expensive vehicle would expect decent customer service. Feels like we have the money we are done!!!!! The sales person should have followed this thru and made things happen. He is the one making the promises. Very disappointed in your customer service. More

Report | Print

They did there job I went in there to look at 13000 dollar flex left with a 17000 dollar journey so yeah they did there job and sold me a car I went in there to look at 13000 dollar flex left with a 17000 dollar journey so yeah they did there job and sold me a car More

by springer4 Verified Customer Verified Customer

Report | Print

Excellent customer service Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doin Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doing alignment. I also had him 2 weeks ago. Great customer service. More

by sheryllking20 Verified Customer Verified Customer

Report | Print