Teddy Castelo

Many Owners, many years. Fantastic staff, and service. We always deal with and buy form Teddy C. He gets it correct the first time. Fantastic staff, and service. We always deal with and buy form Teddy C. He gets it correct the first time. More

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Sales rep Ted Castelo, is our family Sale person. Great experience every time. Don't go anywhere else. Great experience every time. Don't go anywhere else. More

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It great with great people . I have been working with kia for many years and love their service I have been working with kia for many years and love their service More

by PASPIOLEA Verified Customer Verified Customer

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I had been speaking with one of the sales managers as well as a sales associate for the last 10 days over the phone. During that time we worked out numbers for a vehicle we just needed to talk about the well as a sales associate for the last 10 days over the phone. During that time we worked out numbers for a vehicle we just needed to talk about the trade price. I let them know that I was upside down on my trade so it wouldn't be worth anyone's time if they couldn't come close to paying it off. When I told them what another dealer offered me they said they could definitely beat It and would do the best they could to pay it off. I took time out of my work day to make the 30 minute drive to Kia of Port Charlotte. When I got to the dealership, the two gentlemen that were helping me were not there. Even though I told them I was coming. A young man tried to assist me with no luck. He brought his sales manager out who approached me with a smug look on his face. When I explained to him what my communication had been he told me that they cannot beat what the other dealership offered. I asked why would they waste my time and tell me one thing on the phone but something different in person. The classic bait and switch. As I kept trying to explain my side the sales manager just stood there looking at me with the smug look and a smartish grin. I finally had enough and told them that with this type of service, not only would I not be coming back but I would never do business with them again. When the sales manager said that's fine I said and it's mostly because you're acting like a b****. He threw me out of his dealership yelling and calling me names. Then proceeded to tell me "good luck with your negative equity somewhere else". I asked for the sales manager's name but the two "guards" at the door refused to give it to me and told me to leave or they would call the cops and have me trespassed. I have been purchasing cars for nearly 30 years and previously worked in the car business and have never experienced such poor customer service in my life. I do not recommend this dealership to anybody. This is the same dealership that 5 years ago messed up my trade in payoff and sacked me with an $11,000 bill to the finance company. They are con artist that will steal your money and promise you the world but will give you nothing but headache. More

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Great Dealership. I only deal with Teddy! My Wife was able to have a grate buying experience(at a Dealership imagine that?) if you want it done right the first time I only deal with Teddy! My Wife was able to have a grate buying experience(at a Dealership imagine that?) if you want it done right the first time, he is your go-to. More

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When your ready, see Teddy! ! two cars later and he's still our Salesman. You can not go wrong. ! two cars later and he's still our Salesman. You can not go wrong. More

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I went to Kia with the interest in buying a vehicle and everyone was very helpful. Teddy was friendly and made sure to answer all my questions. I will be coming back. everyone was very helpful. Teddy was friendly and made sure to answer all my questions. I will be coming back. More

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I had a great experience at Kia and I plan on coming back soon. Teddy was very professional and welcoming. soon. Teddy was very professional and welcoming. More

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Always enjoy using the kia service center for my car maintenance for the past 10 yrs. maintenance for the past 10 yrs. More

by wendrethbaker Verified Customer Verified Customer

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Maria was great kept me updated on my car,they just had to replace an emblem on my car to replace an emblem on my car More

by pivotal127 Verified Customer Verified Customer

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