Terrence R
Terrence R at O'Steen Volkswagen

Terrence R

Sales Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

4.7
67 Reviews
4.7

67 Reviews

Write a Review

67 Reviews of Terrence R

August 31, 2025

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Employee Rating

Best car buying experience I have ever had, no pressure, no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle be More

by jem
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Matthew D, Scott Pantin

Sep 01, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that your car buying journey with us was pressure-free and transparent, with no surprises along the way. Our team takes great pride in providing professional, friendly, and knowledgeable service, and it means a lot to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you again in the future!-AS

August 27, 2025

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Employee Rating

Philip was very good. No high pressure. Helpful and personable. we did a cash deal so no financing. They worked with us some on pricing. I feel like we got good value More

by beekun52
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Philip

Aug 28, 2025

O'Steen Volkswagen responded

Thank you for sharing your experience! We're so glad to hear that Philip provided helpful, pressure-free service and made the process smooth and straightforward for you. It's great to know you felt you received good value—we always aim to make sure our customers leave feeling confident in their purchase. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything down the road!-AS

August 20, 2025

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Scott was very professional and helpful! He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with More

by sherrillb64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 20, 2025

O'Steen Volkswagen responded

Thank you so much for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that Scott provided such professional and helpful service—he’ll be glad to hear your kind words. It means a lot to us that this is your 5th purchase from O’Steen Volkswagen. We truly value your trust and look forward to serving you again in the future! Enjoy your new vehicle!-AS

June 21, 2025

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This is the only place that I will buy or lease a car. They are fair and professional and the service is top notch. More

by style.framing_7t
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Hill , Al Miller

Jun 23, 2025

O'Steen Volkswagen responded

Thank you so much for your loyalty and for sharing such a wonderful review! It means a great deal to us that you trust our team as your go-to place for buying or leasing a vehicle. We take pride in being fair, professional, and delivering top-notch service every time. We truly appreciate your continued support and look forward to serving you again in the future!-AS

June 17, 2025

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A great car experience! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here! More

by emereysmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Z

Jun 17, 2025

O'Steen Volkswagen responded

Thank you for the wonderful review! We're so happy to hear that your car-buying experience was smooth, fast, and honest—just the way it should be. We truly appreciate your trust and kind words, and we’d be thrilled to help you again when you're ready for your next vehicle. Enjoy your new car!-AS

June 04, 2025

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Employee Rating

It was the easiest transaction I’ve done. 90% was done before we even got there. More

by rrjs68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Z

Jun 04, 2025

O'Steen Volkswagen responded

Thank you for the great feedback! We're so glad to hear that the process was smooth and efficient for you. Making your experience easy and hassle-free is always our goal, and it's great to know we hit the mark. We appreciate your business and look forward to helping you again in the future!-AS

May 24, 2025

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Employee Rating

Great experience with O’Steen VW! Highly recommend them to anyone shopping for a new vehicle!! More

by tiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Leo Hill, Andrew L

May 26, 2025

O'Steen Volkswagen responded

Tiff, Thank you for the great review! We're so glad to hear you had a positive experience with us at O’Steen VW. 🚗✨ We truly appreciate your recommendation and are here anytime you need us — whether it’s for your next vehicle, service, or just a quick question. Thanks again for choosing O’Steen Volkswagen!-AS

April 13, 2025

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Employee Rating

Quan and the team was very helpful and make my transaction seamless! I will return More

by Chefshanks1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quan R

Apr 14, 2025

O'Steen Volkswagen responded

Thank you for the great review! We're so glad to hear that Quan and the team made your transaction smooth and seamless — that's exactly what we aim for! 🙌 We truly appreciate your kind words and can’t wait to welcome you back when you're ready. Thanks again for choosing us! -AS

March 11, 2025

Dealership Rating
Employee Rating

Quan was very knowledgeable and helpful. He took his time to show us exactly what we were looking for and answered all of our questions. Quan and his manager worked to find the perfect vehic More

by Asteero77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Quan R

Mar 11, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that Quan was able to assist you in finding the perfect vehicle and answer all your questions. We appreciate your feedback and hope you enjoy your new vehicle! /MM

March 08, 2025

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Employee Rating

The staff is friendly & kind that made our lease return & new Atlas purchase very easy. More

by insurejohnryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marquis B

Mar 10, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear that our team made your lease return and new Atlas purchase a smooth and easy experience. We appreciate your business and look forward to assisting you again in the future! /MM

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