"TERRIBLE SERVICE AFTER THE SALE!!"
DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Two important factors though: the dealership told us at the service desk, that our lease was due in 2015 not 2016-- this occurred at my wife's last oil change which is documented in their system. Whichever young lady worked the desk that day told my wife this--yet Terry S the manager insinuates my wife is basically lying. Convenient.
Also, I called on a separate occasion and the gentleman I spoke to concurred that our lease was due in 2015 not 2016. Several calls to JOE ZANELLA the GM (insert laugh here) never were returned. Go figure. And Terry S was the rudest manager and most condescending person I've ever worked with. Several calls into him were scarcely returned. Listen, I've worked in sales for 15 years and would never treat my clients this way. I'm not asking for them to pay $2400 since this was hugely our fault for not checking the paperwork. However take some responsibility.
Conveniently they cannot locate my recorded call. Go figure. FUTURE POTENTIAL CUSTOMERS... PROCEED WITH CAUTION. YOU WILL NOT HAVE A POSITIVE SERVICE ORIENTED EXPERIENCE AFTER THE SALE!! Toyotas are great. Just get them elsewhere.
Brad F. (Joe ZANELLA... Still awaiting your call and some level of a positive customer experience transaction)--
All, I encourage you to please share this with all your friends, family, and colleagues as I have been and do this around the holidays when your family members are discussing shopping for a new Toyota!!
I'm also sharing this with all of my Army battalion at my reserve unit (that's another 110 soldiers within my unit) -- spread the concern and alarms!!
CUSTOMERS DESERVE RESPECT!!
Other Employees Tagged:
, Joe ZANELLA - their unresponsive GM
"Very Good People to work with"
I bought 2 cars in last month from this dealer ship they are very good to work with Randy Dunn and Jim Blake and other staff very good.
"Buyers beware! Wilde Toyota salesmen will tell you..."
Buyers beware! Wilde Toyota salesmen will tell you anything you want to hear to make the sale and then you are stuck with what you thought was exactly what you ordered to find out later they can't provide what was promised and will do nothing to resolve the issue! What is the synonym of no integrity, deceitful, and fraudulent misrepresentation? Wilde Toyota!
Update: I updated this review because after posting Toyota did come up with an acceptable solution. I love how well the new remote starts although it is a little awkward switching remotes to turn it off to use the other remote to open the trunk (especially with my arms full) in rainy or snowy weather.
Not my best new car experience and the customer service was also less than expected when my husband took the car in for the install. Promised a free loaner they offered a ride home and pick up service. After insisting on a loaner they started driving him to a car rental and then on the way had the driver bring him back and they gave him a free loaner with barely enough gas in it to complete his errands and return to the dealer when it was ready.
A second trip to the dealer to upload my phone contacts proved futile. After paging the two employees we were told to contact, 20 minutes or so another salesman offered to help. Unfortunately after another 30 minutes or he gave up and offered to contact the Toyota rep and get back to us. Our call back revealed we need to fork out additional dollars now to buy an upgraded phone before that feature will work.
All of this hassle during the busy holiday season could have been avoided had Toyota just provide a knowledgeable salesman at the start to tell us there was no remote available and that my phone was outdated to sync the phone contacts; we would not have purchased this car. But eventually I will get a new phone and be able to use these two "must have" features and enjoy driving my new car. However, if I ever buy a new car again, I sill would not go to this dealer and recommend you request a new car salesman and make sure everything works as you expect BEFORE they bull you into talking dollars and cents.
"I have bought or leased cars for over 30 years and my..."
I have bought or leased cars for over 30 years and my latest experience with Terry Schwieso and the Wilde organization was one of the best I have ever experienced. They were knowledgeable, worked within our budget and provided a shopping experience that was not typical of the other dealers we visited.
If you are looking at Toyota and want to have an enjoyable car shopping experience, Wilde makes it easy.
Ron P (New Berlin WI)
Other Employees Tagged: