Theresa Darrow

I was greeted promptly and asked for details of the service to be performed. The information was reviewed and I was given an estimate of the time required to perform the work. service to be performed. The information was reviewed and I was given an estimate of the time required to perform the work. More

by JWEBBER2 Verified Customer Verified Customer

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My service advisor was very helpful and professional. She explained everything in detail She did good! She explained everything in detail She did good! More

by RUCHIMAHENDRU Verified Customer Verified Customer

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They have a very friendly staff; and speedy service. I’ve been using them for years. I’ve been using them for years. More

by TALAJX Verified Customer Verified Customer

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The lady’s name was Teresa and kept sending us between parts instead of getting up out of her chair and asking like why was I doing her job and the guy next to her was not doing that to customers. Then wh parts instead of getting up out of her chair and asking like why was I doing her job and the guy next to her was not doing that to customers. Then when we asked if they could take the screw out of the key she kept saying no and it was not until pressing the issue to go check. Worst customer service I have ever seen. More

by …213 Verified Customer Verified Customer

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Piazza Honda always goes above and beyond to take care of our Honda crv's. our Honda crv's. More

by DANKISSLING Verified Customer Verified Customer

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Past encounters with customer service staff were always positive, but my appointment Dec, 11 2025 was a disappointment. I brought my auto to Honda to have the heat checked because after my previous appoin positive, but my appointment Dec, 11 2025 was a disappointment. I brought my auto to Honda to have the heat checked because after my previous appointment Nov 24 2025 there was no heat on the drivers side. Ms. Darrow informed me I needed a diagnostic check too determine the problem, the cost - $186. I refused to agree the test or pay for it. So I am driving my Honda Civic 21 with less than 33,000 miles and kept in a garage. The bottom line is - I had heat on the drivers side of my car before my appointment Nov 24 and after my appointment , no heat on the drivers side.. I told Rebecca and Theresa "If I leave here today, you will not see me again" They offered to install a new heat motor, of course , at my expense. I declined. Your company does not value loyal customers. More

by MARGOMT828 Verified Customer Verified Customer

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Friendly knowable with prompt service sticking to their schedule for service and checking for items that will need service in the future schedule for service and checking for items that will need service in the future More

by AGBUCH Verified Customer Verified Customer

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Friendly, helpful and knowledgeable staff in service department of Piazza Honda of Reading. Great communication and consistent service so far. department of Piazza Honda of Reading. Great communication and consistent service so far. More

by lrblouie Verified Customer Verified Customer

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Everyone was friendly, helpful and efficient from making my appointment to picking up my car. my appointment to picking up my car. More

by LWKUNKELMAN Verified Customer Verified Customer

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The service at Piazza Honda in Reading is exceptional. The service advisors and manager are friendly, and they are efficient in explaining any needed repairs. The service advisors and manager are friendly, and they are efficient in explaining any needed repairs. More

by PABRIZEK Verified Customer Verified Customer

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