Theresa Lamer

Lester Glenn Ford responded

Hi mcgorry, Thanks for sharing your experience! We’re so glad to hear Theresa continues to provide outstanding service and takes great care of your Escape. It’s also wonderful to know our team was friendly and helpful throughout your visit. We’re especially happy the shuttle service was able to help and provide added convenience while your wife is unable to drive right now, that’s exactly the kind of support we strive to offer! We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi Graciegirl0411, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent service visit involved a longer wait time than expected and that we were not able to provide a loaner vehicle during your visit. We understand how valuable your time is, and we regret any inconvenience this caused. Loaner availability can vary based on scheduling and demand, but we recognize how important that option is for our customers, and we continue working to improve communication and availability wherever possible. Our Ford Service Director, Steve Timpanaro, has noted your concerns and has already attempted to reach out to you directly. He will continue trying to connect with you so we can review your visit and address any remaining questions or concerns. We appreciate your feedback and the opportunity to improve. Thank you, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi Daapsr, Thanks for sharing your feedback! We’re glad to hear you had a positive experience and that our team made sure your vehicle was handled by the right technician. Providing quality workmanship and ensuring repairs are completed correctly the first time is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi o.c.mcmahon, Thanks for sharing your experience! It’s great to hear that Theresa took excellent care of you during your recent service visit for your Ford F-150. Providing reliable, attentive service and making sure customers feel confident every time they visit is exactly what the team strives for. We truly appreciate your continued trust in Lester Glenn Ford and are glad to know you can always depend on a terrific experience with the service team. Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi Gbelmontej, Thank you for sharing your feedback. While we're thrilled to hear about your positive purchasing experiences, we regret that our service department didn't meet your expectations. We strive to provide friendly and transparent service, and it sounds like we fell short in this instance. We have shared your concerns about the service interaction and pricing with our management team and our service manager Steve has reached put to speak to you. If you'd like to discuss this further, please reach out—we’d love the opportunity to regain your trust! Happy Driving, The Lester Glenn Ford Team