Thomas Meadows

Absolutely the worst buying experience of my life. I have a list of things that went wrong from my first encounter with this dealer. Like scheduling a test drive only to find that no one was aware tha I have a list of things that went wrong from my first encounter with this dealer. Like scheduling a test drive only to find that no one was aware that it was scheduled, and they had to go find the car. "Now which car did you want to drive?" is what I got - on TWO separate occasions. Unfortunately, this dealer ended up having the very car I wanted to buy so I went back hoping for a more positive experience. Nope. After 2 1/2 hours of painful upselling for added warranties, I finally left the dealership with my new Camry SE. After a couple months I decided to cancel a couple of the added warranties, so I called the dealer to coordinate this with financial manager who liked me so much when I bought the car. No response. I continued to call and email over the next two and a half weeks. The poor receptionist knew who I was, but the financial manager never did call me back. Still hasn't. Bottom line - even though I paid retail for the car and bought all that extended stuff - the finance manager Ghosted me. Ghosted me! Eight calls and emails went unanswered! I escalated the issue and got a call from the Sales Manager who promised that customer service was their priority. She promised to speak to the Finance Manager, but I heard nothing back. So, I called again a couple days later and then I got a response about how they are now changing policy so the finance managers have been told to call their customers back. Not satisfied, I finally reached out to the General Manager (only 3 times this go-round). HE has not returned my calls either! I promise, I have been very patient and professional about this issue, but I have also been persistent in getting the attention of a dealership who has deliberately disregarded me. I did not plan to write this review . . . until the General Manager also decided not to return my calls. I am having a hard time believing this really happened even as I write this review, but it did - it is just so bizarre. More

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service is the worst I have ever seen tried to get my 2019 Camry serviced for the 1 year after calling on the phone when I get there they said all they would do is rotate the tires called Joseph they sa 2019 Camry serviced for the 1 year after calling on the phone when I get there they said all they would do is rotate the tires called Joseph they said they would do the 1 year maintenance this is the 2nd time they wouldn't cover something that Joseph Toyota cover this place is sad More

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Horrible Salesmen Performance Toyota was recommended to us by some friends who had purchased from them before. We went to test drive a Toyota Highlander. We loved it Performance Toyota was recommended to us by some friends who had purchased from them before. We went to test drive a Toyota Highlander. We loved it but there just wasn't enough leg room for our children in the 3rd row. The salesmen Tilla said they had a Traverse. We test drove it and decided to buy it. We were upfront to him about wanting to use our bank. He said he maybe able to get us a better rate. We told him if he could match 2.79% then we would consider. He could not match so we wanted to finance with our bank and we were pre approved. He then said they can not accept outside financing. I have never heard of such a thing. Then we said no sale. He went and got Michael who then said ok but we need a check. We go to our bank to sign loan papers and tell our Loan officer that they want a check. She said we don't do that and have never done that. All they need is a letter of credit. She called Performance to speak with a sales manager. When she talked to them they said it was up to the salesmen. This didn't set well with her our us for that matter. It made no sense. So we drove to Fairfield which was an hour away in the pouring rain to purchase and drive home a car. We handed our salesmen the letter of credit and he proceeded to tell us they can't except it because anyone can just walk in and give them a piece of paper. I asked him if he would like to see our loan papers, he said no. He then went and got Michael and they both approached us and said we can't sell you the car without a check. Then Michael said he could finance us through another credit union but a higher interest rate. Huh! Why on earth would you ask a customer to go with a higher interest rate? So they both basically said they will not sell us the car even though we had the money to purchase the vehicle. The bottom line is they just wouldn't sell to us because they couldn't take us for more money and make us buy at the higher interest rate. That is not good business at all. It was very unprofessional and neither one of them showed us they knew anything about doing what is best for the customer. They were out for themselves. We have never been treated so poorly from a dealership. We then went and purchased a vehicle from another dealership and had a WONDERFUL experience and are thinking of trading in our truck also with this dealership.. My entire point of this review is to assure the no one else is treated they way we were. That is no way to build a customer clientele and get customers to recommend or return to your dealership. I believe these two should be retrained on how to treat customers. More

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