Tim Childers

Griffin Ford Fort Atkinson responded

Thank you for the kind review!

Griffin Ford Fort Atkinson responded

Mr. Milhouse, I reached out to you to discuss the sequence of events, per your request, but was unable to reach you. I have reviewed the entire text conversation you had with our sales team member yesterday. He did everything you asked of him by text....he sent pictures and custom walk around videos. Once you viewed those, your exact response was "OK, I am going to take off Friday and come out and look at it." You did not express intention to purchase the vehicle yesterday. Your only commitment was to set an appointment to look at it. You did not ask for any purchase price totals or payments, and we did not have any signed purchase agreement or deposit to purchase the vehicle. When we take a deposit, it is to follow through with a purchase, not hold a vehicle. That was Wednesday. Your appointment was for Friday, today. Yesterday was Thursday and we had a different guest inquire on the availability of the vehicle and that guest asked for complete purchase totals and agreed to purchase the vehicle after we provided what they asked for. We reached out to you on Thursday, a day before your appointment, to give you the courtesy of knowing it was sold. We are sorry, but we do not hold vehicles for purchase just based on an appointment. We are not a high pressure dealership, so it is not our policy to contact interested parties to inform them about any other interested parties. We let our guests make thoughtful decisions on their own terms without any high pressure. We are a very honest dealership that treats all guests equally and with respect. We feel our reviews show just that. Again, we are sorry that this opportunity did not work out for you. If you wish to discuss this further, please call me at 920-568-4444. Paul Schepp, General Manager