Tim Locke

The actual car buying process was quick and easy, it’s the after that was not acceptable. My wife and I both bought vehicles that day but I did not arrive at the dealership thinking I was going to make a the after that was not acceptable. My wife and I both bought vehicles that day but I did not arrive at the dealership thinking I was going to make a deal. Although, the price was right and we made a deal, I did not have room in new truck for all my tools and personal items and was told it would be acceptable to return to get my stuff which included a decked tool box, seat covers and console safe, upon arrival to retrieve my stuff, the tool box was already removed, I removed the console safe and the seat covers were removed and no where to be found. No one in the service department could find them and I was told they were thrown away. The next day I contacted the manager and he said they found them. I returned only to find out that not even half was kept and for some reason the rest were thrown away. Mind you, these are $700 seat covers, just thrown away “because they didn’t know” even though I had contacted the sales person and manager letting them know I would be returning to retrieve my personal items. The service manager was unapologetic and offered zero compensation saying there’s nothing he can do. I won’t be doing business with this dealership again. More

by tstorywmfd Verified Customer Verified Customer

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I was looking for a new GMC Yukon XL and Rivard Royall Memphis TN location is the best dealership around. No hidden fees and will find exactly what you’re looking for. Go see Jarvis Harden!! Jarvis is eas Memphis TN location is the best dealership around. No hidden fees and will find exactly what you’re looking for. Go see Jarvis Harden!! Jarvis is easy to work with, quick replies to questions, pressure free, and very knowledgeable about my truck’s features. The entire process was simple from star to finish. More

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Derrick was professional and worked hard to earn our business keeping us informed from the initial sales process until delivery. Great job! business keeping us informed from the initial sales process until delivery. Great job! More

by JASONAINGLE Verified Customer Verified Customer

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Great experience! Ask for Austin Ward. The owner is a standup guy too. They lived up to their promises and made it easy. While Austin wasn’t pushy, as some sales p Ask for Austin Ward. The owner is a standup guy too. They lived up to their promises and made it easy. While Austin wasn’t pushy, as some sales people can be, he was very helpful and did his homework. He showed an honest desire to meet my needs. More

by crayms1 Verified Customer Verified Customer

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Great experience with all employees, no hassle negotiating, and total respect, attention to details, and explanations were given during the car buying process. negotiating, and total respect, attention to details, and explanations were given during the car buying process. More

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Easy transaction with great inventory to choose from. Sales staff was very professional. I would recommend to everyone. Sales staff was very professional. I would recommend to everyone. More

by ronaldbabb15 Verified Customer Verified Customer

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Too many early hurdles beyond Derrick's control. The process could have been smoother. I almost walked away from the deal but Derrick got ownership envolved. The process could have been smoother. I almost walked away from the deal but Derrick got ownership envolved. More

by mcyoung07 Verified Customer Verified Customer

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The whole process was great. Austin answered all my questions or got me the answers I needed. The whole staff was very pleasant and worked to make sure I got the deal I needed. V Austin answered all my questions or got me the answers I needed. The whole staff was very pleasant and worked to make sure I got the deal I needed. Very professional group of people More

by tommychapman921 Verified Customer Verified Customer

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Jarvis was an amazing salesman to work with! He made sure that I was happy with everything and I love my new Yukon!! He made sure that I was happy with everything and I love my new Yukon!! More

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