Tim Mathews

I recently purchased a new Honda Pilot Trailsport with a trade in vehicle and ended up spending much more than I expected. I did not try to negotiate because I needed a vehicle that could tow 5,000 lbs, sea trade in vehicle and ended up spending much more than I expected. I did not try to negotiate because I needed a vehicle that could tow 5,000 lbs, seat 7, could go off road, had a tow hitch and harness. Just 5 things. The buying experience was easy, and I felt like everybody was getting what they wanted so I took the price they gave me. Before I signed everything, I asked the salesman to check and make sure that there was a 7 pin connector harness connected because I couldn't see it. He told me that it was there... I just needed to use a screwdriver to take off the cover on the rear bumper. He didn't have one so we proceeded with the sale. I get it home and wanted to test out the towing to see if everything was working on my trailer. Lo and Behold!!! NO TRAILER HARNESS! It came equipped with a trailer hitch and a transmission cooler but NO HARNESS!? I called the dealer the next day to tell them and hopefully they could resolve this issue... after all... They told me it was there when I bought it. Now that they had my sale... they acted like it was my fault for not having a screwdriver on me when I bought it! After dropping over $50,000 on this vehicle, they proceeded to charge me $230 for a harness that they told me was there when I bought it. I wasn't trying to scam them, but I surely felt scammed myself... Update: They reached out to me and said there was a miscommunication. They reimbursed me for the trailer pin install and apologized. I changed to 4 star because they went the extra mile. I appreciate their customer service. More

Helpful 0

Report | Print

Great quick device friendly and helpful Adian was great great very easy to work with great very easy to work with More

Helpful 0

Report | Print

Great dealership, I love their service department. Tim really takes care of me and my vehicle. He tracks my vehicle maintenance needs and always works me in around my schedule. Best service I’ve ever Tim really takes care of me and my vehicle. He tracks my vehicle maintenance needs and always works me in around my schedule. Best service I’ve ever received. More

Helpful 0

Report | Print

Excellent service, excellent work done in service department and fast. Ramsi always follows up and makes sure you have a way to contact him while the work is being done. department and fast. Ramsi always follows up and makes sure you have a way to contact him while the work is being done. More

Helpful 0

Report | Print