Todd Goldhammer

I appreciate the helpfulness and courtesy when I bring my car in for service. And it’s so fun to look at the new cars! car in for service. And it’s so fun to look at the new cars! More

by BRCARRIGAN63 Verified Customer Verified Customer

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Todd is always thorough, courteous, and efficient. Excellent customer service attitude and on top of communication with me. Excellent customer service attitude and on top of communication with me. More

by wolfie Verified Customer Verified Customer

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I had an outstanding experience at Porsche Chandler. Todd Goldhammer provided exceptional customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the e Todd Goldhammer provided exceptional customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. The service was completed on time, and my vehicle was returned in excellent condition. The entire team was courteous, attentive, and truly focused on customer satisfaction. I highly recommend Porsche Chandler and Todd Goldhammer to anyone looking for a first-class dealership and service experience. Thank you for making the process smooth and stress-free! More

by DOCFRANC72 Verified Customer Verified Customer

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Service was absolutely amazing as always. Scott was an incredible help and had everything back up to par. Scott was an incredible help and had everything back up to par. More

by Julie61 Verified Customer Verified Customer

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Everyone I met was professional, friendly and courteous. Appreciate the service video e mailed to me. I will need to call Todd to let him know that the warning light has reappeared despite service. Appreciate the service video e mailed to me. I will need to call Todd to let him know that the warning light has reappeared despite service. More

by NANCYTHEDIVA2 Verified Customer Verified Customer

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Repairs took a little longer than expected but everything was done to the highest standards. Todd is an excellent service representative. was done to the highest standards. Todd is an excellent service representative. More

by SLK250 Verified Customer Verified Customer

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The experience at Porsche Chandler is always pleasant. They do a great job at being friendly and informative. They do a great job at being friendly and informative. More

by TED.HANSEN Verified Customer Verified Customer

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I rarely leave negative reviews, but my experience with this Porsche service department has been extremely disappointing. I purchased a 2021 Porsche Taycan approximately six months ago with only 18,000 this Porsche service department has been extremely disappointing. I purchased a 2021 Porsche Taycan approximately six months ago with only 18,000 miles on it. After driving it a few thousand miles, I brought the vehicle in to complete several Porsche software updates. Approximately 100 miles later, the car displayed a serious electrical system malfunction warning. The dealership kept the vehicle for about two weeks and informed me the issue had been resolved. However, less than a mile after leaving the dealership, the exact same warning returned. The vehicle then remained at the dealership for more than two additional months. After all that time, I was told they still could not definitively diagnose the root cause of the problem. Instead, I was presented with a list of expensive possibilities. First, I was told a rear electrical module might need replacement at a cost of approximately $16,000, with only a 40-60% chance of solving the issue. If that did not work, one of the drive motors might need replacement at a cost exceeding $20,000. If that still did not solve the problem, the battery pack could potentially be the cause. What concerns me is that extensive online discussions from other Taycan owners describe similar electrical system faults that ultimately resulted in battery-related repairs covered under Porsche’s battery warranty. Despite this, I was being asked to consider tens of thousands of dollars in out-of-pocket repairs before the battery system was even identified as the likely source of the issue. After more than two months in the shop, I still did not receive a definitive diagnosis. I was essentially being asked to authorize major component replacements through a process of elimination. The customer service aspect was equally disappointing. When I informed the service representative that I intended to contact Porsche Corporate regarding my experience, he responded by making a dismissive gesture—placing his hand behind his ear as if to say, “I can’t hear you,” or that my complaint did not matter. That behavior was unprofessional and completely inappropriate for a luxury brand dealership. I purchased this vehicle only six months ago, have barely driven it, and it has spent a significant amount of time sitting at the dealership without a solution. My experience has left me with serious concerns regarding both the dealership’s diagnostic capabilities and the level of customer service provided. I would strongly encourage prospective Taycan owners to thoroughly research long-term reliability, warranty coverage, and service support before making a purchase decision. More

by mlhyalin Verified Customer Verified Customer

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No response from service advisor after I asked about options following a quote to repair known defects in my car that was more than the car was worth. options following a quote to repair known defects in my car that was more than the car was worth. More

by JBARESCO Verified Customer Verified Customer

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My experience at Porsche Service was excellent. Todd explained everything clearly and in detail, making process easy to understand. He provided clear guidelines about service being performed. I tru Todd explained everything clearly and in detail, making process easy to understand. He provided clear guidelines about service being performed. I truly appreciated his professionalism, communication, and attention to detail. Thank you! More

by shreyadad Verified Customer Verified Customer

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