Todd Kelley

The best customer service I have seen at a dealership everyone is very willing to help out. everyone is very willing to help out. More

by mnhoss2002 Verified Customer Verified Customer

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Professional,friendly, knowledgeable, easy to work with. Very helpful. Will go back for next purchase Very helpful. Will go back for next purchase More

by vickisimpson55 Verified Customer Verified Customer

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2nd experience with this service advisor. Both times I've felt as if my concerns with my vehicle issues were treated as if they were not valid. I am aware that a tech has to evaluate issues b Both times I've felt as if my concerns with my vehicle issues were treated as if they were not valid. I am aware that a tech has to evaluate issues but it seemed like 20 questions directed as if the issue was me not my vehicle. Also, even though it's a pre-owned vehicle we've had it less than a year, has some manufacture warranty left and have a full extended warranty. Feel as if constantly advised as if these warranties cover nothing and going to have out of pocket cost just to have things looked at/diagnosed. Buying a vehicle through a dealership I take into consideration the service department as a big deal. At this point I have considered moving to the Topeka Laird Noller service dept but want to give the Lawrence dealership another chance. Thank you. Becky Ewy. More

by bewy1984 Verified Customer Verified Customer

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They treated me really good and their work was amazing, and really good and fast and really good and fast More

by maximojerry777 Verified Customer Verified Customer

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I needed to have my issue addressed that day and was able to. Staff was prompt, courteous, and efficient. to. Staff was prompt, courteous, and efficient. More

by arkenoly1 Verified Customer Verified Customer

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Excellent service for oil change. Loaner car was great and ready for me when I got there. Loaner car was great and ready for me when I got there. More

by lmstongie Verified Customer Verified Customer

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Excellent and friendly service people. They kept me informed on the status of my vehicle. They kept me informed on the status of my vehicle. More

by kimberleyisabelmerrill Verified Customer Verified Customer

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Amazing and easy just like anyone would hope a service appointment would be Todd was helpful. Check in and out was quick and easy and I was given a very nice loaner car. 10/10 recommend appointment would be Todd was helpful. Check in and out was quick and easy and I was given a very nice loaner car. 10/10 recommend More

by kujayhawksgirl Verified Customer Verified Customer

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I didn't have to wait long, it was a good experience I didn't have to wait long, the coffee was great. Overall it was a good experience didn't have to wait long, the coffee was great. Overall it was a good experience More

by JESSICA.SHIPPEE Verified Customer Verified Customer

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Professional. Communicative throughout the whole process. Will definitely be scheduling future maintenance with them going forward Communicative throughout the whole process. Will definitely be scheduling future maintenance with them going forward More

by cbratch Verified Customer Verified Customer

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