Todd Leonard

We bought our truck here about five years ago which was a good experience. Since then we have had two recalls on the truck and the dealership stated that the parts were not present every time we called to ha good experience. Since then we have had two recalls on the truck and the dealership stated that the parts were not present every time we called to have it fixed. Now the truck is not drivable due to the recalls. They are stating it’ll be 2-3 weeks before it can even be looked at. And in the meantime NO RENTAL CAR IS PROVIDED. So we are without a primary vehicle in the home for 2 or 3 weeks. This is absolutely unacceptable. We will not be using this dealership again ever. Beware the customer service is all fine and dandy to buy the car/truck but after that you can forget it. If you want a Dodge I suggest going to Kernersville or Greensboro. They give customer service through the life of the vehicle not just at the sale. More

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Everything was great recommend anyone that wants services done to their vehicle go there. Especially talk to Todd at the service desk and he will take great care of you done to their vehicle go there. Especially talk to Todd at the service desk and he will take great care of you More

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Todd is always friendly and helpful when I get my car serviced. I make sure to look for him when I have to come to the dealership. His customer service skills are impeccable! serviced. I make sure to look for him when I have to come to the dealership. His customer service skills are impeccable! More

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Excellent service. Great management, esp Justin Michael. Great sales staff, esp Hunter Wooten. Howler, service needs some work. I was at the dealership last Friday with an appointment, to fix the headrest o Great sales staff, esp Hunter Wooten. Howler, service needs some work. I was at the dealership last Friday with an appointment, to fix the headrest on my bench seats (one wouldn't flip down), if took 3 hours for a tech to diagnose when an advisor could easily see it was the cable that needed to be replaced. Even Todd knew what was wrong. Understandably they had to order the part and had to complete the work today. Which was just replacing the cable (<45 min) but still waited from 9am until 1245p. With no lines when I arrived. The other issue is the service department never contacted me Monday when they had received the parts that had come in the week before to arrange an appointment to come in. It was only the manager, Justin, who set things in motion to get the work pushed since no one had kept track of the work order, it was still in the technicians possession. More

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Great customer service! Friendly staff, I have trusted my vehicles to NPCJ for years. Dewey and John are a class act! Y’all are fortunate to have them. my vehicles to NPCJ for years. Dewey and John are a class act! Y’all are fortunate to have them. More

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A great place to buy and trade with, but I feel that they, like many other businesses are short on staffing, especially within their service department. Granted I showed up for a basic oil change + tire they, like many other businesses are short on staffing, especially within their service department. Granted I showed up for a basic oil change + tire rotation without an appointment, but the wait was nearly 3 hours. They were very courteous and I understand the current difficulties facing employers concerning staffing, and I hope that they will be more aggressive in attracting talented employees to return meaning to “Express Service”. The Lean Management model might put more money in your pocket up front, but it will drive away otherwise loyal customers. To be clear, this isn’t a shot directed at the hard working people in the service department, but strong advice to those who set the business model for this establishment. Thank you. More

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Always courteous and great dealership. Have bought many vehicles from this dealership and never dissatisfied. They work with their customers. Will always deal with this dealership vehicles from this dealership and never dissatisfied. They work with their customers. Will always deal with this dealership More

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We have leased 2 Grand Jeep Cherokees from this dealership over the past 6 years and everyone from our sales person Eddie Daye to the service personnel especially Todd Leonard were professional, e dealership over the past 6 years and everyone from our sales person Eddie Daye to the service personnel especially Todd Leonard were professional, efficient and pleasant to work with. More

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Wonderful customer service 👏 They worked together as a team to help me and get me back to work on time. Answered all my questions and all my concerns. team to help me and get me back to work on time. Answered all my questions and all my concerns. More

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Jeep Cherokee 2017 purchased used last year. Dependable & sturdy. Retired -at the time going towards 80. Salesman found perfect SUV for me. I paid off the SUV -that day -love it. Recently needed battery-ca sturdy. Retired -at the time going towards 80. Salesman found perfect SUV for me. I paid off the SUV -that day -love it. Recently needed battery-car towed to shop. Have my jeep & I'm glad. More

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